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“The only thing worth while is the stunning view of NYC”

Son Cubano at Port Imperial
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Ranked #4 of 115 Restaurants in West New York
Price range: US$20 - US$30
Cuisines: Cuban
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Breakfast, After-hours, Reservations
Dining style: Casual Dining
Cross street: River Road
Transit: NY Waterway Ferry @ Port Imperial in Weehawken; NJ Transit Bus NJ Transit Light Rail
Description: Son Cubano, or the "Sound of Cuba", successfully brought a style reminiscent of the elegance and opulence of "The Havana 50s".
Reviewed 3 weeks ago via mobile

Our bad experience begun as soon as we pulled up to the restaurant to have our car parked by valet. Three parking attendants were sitting outside watching us get out of our car but did not move until we asked them if they will park the car. Their response while still sitting down was “you have to pull into the valet line”. By the way, their valet sign is a tiny one foot sign sitting way on the bottom of a small stand, almost touching the pavement with an arrow pointing to the valet area, as if a driver is supposed to be able to see that. Managements explanation is “they are a 3rd party company not associated with restaurant”. Ding ding ding..., it’s your restaurant’s customers that are getting affected by this first impression!!

We are asked to wait at the bar while we wait for the rest of our party to arrive, they only seat us if we are all together.

Three other customers are sitting at the bar and two bartenders standing in the corner chatting and even though they made eye contact with us, it took them ten minutes to come over, but the only thing they left us was a menu of their specialty drinks and without saying a single word, (I was expecting at least a welcome to Son Cubanos, or hello folks) the two bartenders resumed their discussion and only walked over to us upon my request. — second chance blown to make a good impression—

Finally, we are seated. The table is great, giving us breathtaking views of NYC. The server came right away, introducing herself, leaving menus and asking if we wanted tap or bottled water. Then she left for a while. After fifteen minutes we order our drinks and a bottle of wine, which after an additional ten minutes, the manager walks over to announce they are out of that wine- it happens, I suppose-

In any event, we get a chance to ask our guestions about the menu and place our orders. The food finally arrives but the server and her “team” haven’t the slightest clue who gets what. I hope whoever is reading this is not already smirking because it gets better. I waited a whole week to calm down before I write this review but I’m still boiling inside.

My branzino (2 little pieces) arrived swimming in a bed of clams and mussels in red sauce, strange, but what the heck, give the place a chance, this is how they prepare it, I just wished their menu described it that way. Their specialty steaks arrived, and without exaggeration, they couldn’t be more than a 1/4 inch thick. I hope you spare me the agony of telling you how the food was. I will however let you know that it was expensive!

By the way, one of our friends was celebrating a birthday, they brought out a piece of cake with a candle, but that cost us an additional $12.

We had not asked for the bill yet but it arrived nonetheless with the tips included, I thought that it would have been a nice gesture if the server told us that she included the tip, but maybe they don’t do that in this country.

Do me the favor, skip this restaurant, save your money but still visit the area to take in the beautiful views, it’s worth it!

3  Thank George710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCubano, Manager at Son Cubano at Port Imperial, responded to this reviewResponded 1 week ago

Thank you for choosing to dine at Son Cubano ! We truly apologize for the aforementioned inconveniences and disappointments that occurred during your dining experience. However, we greatly appreciate the feedback that was provided by your review of our restaurant
as it helps us to perfect the dining experience and service here at Son Cubano. We hope to see you again and wish you a wonderful day !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 234 reviews

Reviewed 4 weeks ago via mobile

The food and drinks were excellent! The staff were friendly and professional. They give great suggestions.

Thank melissalK7995GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCubano, Manager at Son Cubano at Port Imperial, responded to this reviewResponded 1 week ago

Thank you for dining at Son Cubano and taking the time to write a review on Trip Advisor ! We appreciate the positive feedback in reviewing our restaurant after your dining experience and hope to see you again soon !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

This restaurant has the best location for a view.Seating outside is very popular.The guacamole appetizer is a great start Along with the many different mojitos that they offer. The entrées of paella, short ribs, braised beef, salmon and pork shank were excellent.The service was very good and helpful.The menu was very good and easy to read.We finished the meal with two orders of churros that were delicious. The only downside is trying to park your car on a weeknight.There is only have a valet there on Thursday Friday and Saturday nights when there is entertainment.The best parking is about a block away.You will need to take a walk along the waterfront after dinner and enjoy the New York skyline before leaving.

1  Thank irishwhiskey135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCubano, Manager at Son Cubano at Port Imperial, responded to this reviewResponded 1 week ago

Thank you for dining at Son Cubano ! We greatly appreciate the feedback that you decided to post as we are always looking for ways to prefect the dining experience of our patrons. We hope that you will choose to dine with us yet again soon to enjoy the waterfront and view New York City skyline. The team at Son Cubano wishes you a wonderful day and many more positive dining experiences with us !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Rude service & bad manners.
Staff only wanted a huge tip but the service sucked ..
We had a group of eight people but will not go back ...

1  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCubano, Manager at Son Cubano at Port Imperial, responded to this reviewResponded 1 week ago

Thank you for choosing to dine at Son Cubano ! After reading the feedback you provided, we are truly apologize for any inconveniences that may have occurred during your time with us. However, we rely heavily on the feedback of our guests and wish to let you know that your feedback will take into account to perfect the dining experience of future guests to ensure excellent service and quality experiences. We hope you will consider coming back again soon ! Thank you again and have a joyous day !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

My husband and I went there for our anniversary. We love everything, The food was delicious, the service was great, the music was fabulous and the view fantastic. coming back for sure.

    • Value
    • Service
    • Food
Thank Martikalinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonCubano, Manager at Son Cubano at Port Imperial, responded to this reviewResponded 1 week ago

Thank you for choosing to celebrate your anniversary with the staff at Son Cubano ! We greatly appreciate your decision to post your honesty and positive feedback as we rely heavily on feedback from our guests in order to continue to ensure quality service and excellent, lasting dining experiences. We look forward to seeing you again and helping you to celebrate your anniversaries to come ! The team here at Son Cubano sends you their very best regards and wishes you a belated happy anniversary !

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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