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All reviews room was clean pool and hot tub cleaning staff would stay again hot breakfast free breakfast staff was friendly off the highway microwave
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2 - 7 of 579 reviews
Reviewed 6 August 2021

HVAC kept our room at 55 degrees. No fix possible. Maintenance staff and mgmt weren't on site to address and apparently couldn't be reached. Only 1 extra blanket available. Froze all night.
Two adults had only 1 bath towel -- very unsanitary esp in the age of Covid.
Couldn't wait to leave - we won't be back.

Date of stay: August 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank ladygardener2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this reviewResponded 9 August 2021

Dear LadyGardener2018,

I am sorry to hear that no one was able to assist you with the A/C settings in your room. We do not have maintenance staff on hand 24 hours a day and cannot always rectify these types of issues in the middle of the night. II also apologize for the towel shortage in your room, I am not sure why you did not have the standard amount of towels and will be addressing this with housekeeping.

Sincerely,

Leon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2021

The staff was pleasant and helpful. They rooms were comfortable. Unfortunately, the fan in the bathroom didn’t work and breakfast was very slim. Decent hotel/experience. Went out for breakfast at a local spot.

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank tamarachandler8582
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 July 2021

This motel smells awful, the room was dirty, the carpet was flooded, the a/c was broken, the shower head was broken, the whirlpool was broken, the room and lobby are poorly lit and dingy, staff was unfriendly.

Date of stay: June 2021
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Review collected in partnership with Best Western
Thank heatherkonieczka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 June 2021

With Covid, the biggest challenge I have found is finding an open pool and hot tub at a hotel. This property offers exactly that. The property also does not try to be something it's not. It's an average rated hotel and it offered just that. Overall the hotel was and provided exactly what I expected. Depending on my needs, I would definitely stay here again.

Date of stay: May 2021
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Review collected in partnership with Best Western
Thank Jesse A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 May 2021

Room was nasty. Towels were stained. Blankets were stained. Staff was rude. Reported problems no one checked in or even asked us what was going on. Staff hung up when attempted to call down instead of going down to lobby

Date of stay: May 2021
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Review collected in partnership with Best Western
Thank heavinsent86
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this reviewResponded 18 May 2021

Dear Heavensent86,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me.


Sincerely,

Leon

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