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Reviewed 3 weeks ago via mobile

We reserved a 2Q n/s room that was said to be renovated. We were "upgraded" to a King Suite with a pull out bed. Sounds nice till we got up there and found it reeked of smoke and the pullout bed was literally falling apart with springs poking out. Extremely dated decore and the carpet was gross. The bathtub consistently backed up and wouldn't drain. I called down to the desk several times and they said they are full and can't move us. I asked why the room smelled like smoke. She said "Oh its because your right above the smoking floor." Ill call housekeeping and they can fix that for you. We stayed there for 4 days. I had them bring another mattress to put on top of the pullout bed. As well as bedding for it. That helped, my mother in law said it was fine. They were supposed to do an ionization treatment to help the smell. I called 3xs in 2 days. I finally got the supervisor who said it was broken. But we can spray some freshener. (Really??) The 3rd morning we woke to our room filled with a blue haze of smoke. Id had enough. I demanded to speak with a host. He gave us a 100 credit towards food anywhere in the resort and credited our resort fees which was like 65.00. This seemed hardly enough to wake up everyday to smoke and our room and cloths stinking before we even went down stairs to the casino. None smoking should be just that!
The only staff that seemed to be kind and considerate was the host Jain and our housekeeper. He was awesome. From the dealers to the cocktail waitress and rewards staff all seemed to have an attitude that they couldn't be bothered to do their jobs and assist the guest.
Oh and the New Pool area is nice. But they really need to have someone out there selling drinks everyday not just weekends. Fine u don't want to sell cocktails till Sat. and Sunday. Ok, how about water and pop. My God its 100 degrees up there and nothing to drink???

Stayed: June 2018, travelled with family
1  Thank Maura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrahsReno, Customer Service at Harrah's Reno, responded to this reviewResponded 3 weeks ago

Your remarks have been forwarded to the departments mentioned. Thank you for bringing this to our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Found the casino and hotel run down and dirty. Lots of stains..... I hate bashing on people, but I can say nothing about the experience with a positive spin. so I would say attitude is average at best. Saying Thank you for a tip ( felt a $5 bell tip for 4 bags was good, However, apparently Thank you isn't in there. I do not tip employees who do not recognize my tip with a Thank you This as an example about attitude.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
3  Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrahsReno, Customer Service at Harrah's Reno, responded to this reviewResponded 3 weeks ago

Thank you for bringing this to our attention.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Walked to Casino and enjoyed the huge entry way. Casino was clean and secure. Friendly and helpful staff. Bought breakfast and played the slots. Toured the whole Casino. No reservations, only experienced the Casino and had so much fun.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank M6442RZsharonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrahsReno, Customer Service at Harrah's Reno, responded to this reviewResponded 3 weeks ago

Thank you for the FOUR STAR rating of us here at Harrah's Reno. I'm happy that you enjoyed your visit with us and especially our entrance.

Please come see our show in Sammy's Showroom: "Simply The Best" is The Tina Turner Story, Thursday through Saturday, 7:30 PM through June 30. Coming July 12 to Sammy's Showroom will be Hot Jersey Nights, Thursday through Saturday, 7:30 PM. Our Summer Concert Series is on the Plaza now: Michael Franti, Friday, June 29; Big Bad Boogie Rock, Saturday, June 30; Power Play, Saturday, July 7; Smash City, Saturday, July 14; Little Joe & La Familia, Saturday, July 28 and August has a whole new line up coming.

Please come back and try our world famous Steak House located in the lower level of Sammy's Casino.

We look forward to your return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

They where very accommodating. When we asked to change rooms so my husband and I could have our own bed they said no problem. Housekeeping was very kind and helpful. When we called for extra pillows they where right there with them, we didn't have to wait 2 or 3 hours.Rooms where nice and clean. Thank you for a pleasant stay.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank Gertrude1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrahsReno, Customer Service at Harrah's Reno, responded to this reviewResponded 3 weeks ago

Thank you for the FIVE STAR rating of us here at Harrah's Reno. I'm happy that you enjoyed a pleasant stay with us.

Please come see our show in Sammy's Showroom: "Simply The Best" is The Tina Turner Story, Thursday through Saturday, 7:30 PM through June 30. Coming July 12 to Sammy's Showroom will be Hot Jersey Nights, Thursday through Saturday, 7:30 PM. Our Summer Concert Series is on the Plaza now: Michael Franti, Friday, June 29; Big Bad Boogie Rock, Saturday, June 30; Power Play, Saturday, July 7; Smash City, Saturday, July 14; Little Joe & La Familia, Saturday, July 28 and August has a whole new line up coming.

I hope you tried our world-famous Steak House located in the lower level of Sammy's Casino during your visit.

We look forward to your return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Been to a number of Harrah's. Sadly this is the worst. Rooms are very dated, stained carpet, broken fixtures. Did have to complain to Housekeeping once day when the bathroom was not cleaned. Layout of the the casino is horrible (too many elevators to get to and from anywhere), and small number of the slot machines. Food was okay, but don't try to find anything after 12pm, everything closed. Staff was LOVELY, too bad they don't have a better facility to work at. About 2 blocks away is El Dorado. MUCH nicer but don't use same slot card.

Room Tip: I don't think there are any!
  • Stayed: June 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarrahsReno, Customer Service at Harrah's Reno, responded to this reviewResponded 3 weeks ago

I wish you have visited our Joy Luck Noodle Bar that serves American cuisine during the late night hours, it is a 24-hour restaurant near Sammy's Showroom.

Thank you for bringing this to our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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