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Reviewed 28 June 2018 via mobile

After my convention I was tired but decided to hit the poker room and some slots. Allyson L came in with a big smile and asked for orders. I asked for the type of scotch they have and she very politely explained how she was new and told me to name one off and she would look if they offered it. I was expecting her to forget she had a big order but instead she came back with a complete hand written list of everything they offer as well as some good whiskeys if I didn’t see a scotch I liked. Not only was that service excellent but she continued to be fantastic and happy the whole time I played. Thank you for what you do.

Stayed: June 2018, travelled on business
Thank Chris00002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 2 July 2018

Dear Chris00002,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Allyson L. We have passed on your kind feedback to management so Allyson L can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon!

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

The best buffet in Reno. The Pho is a winner as is each theme location. Haven't had anything that isn't very satisfying and worth going back again and trying again. Have eaten here some three dozen times over several years and we are never disappointed. Desserts are all fresh and have wonderful eye appeal.

  • Stayed: May 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Marsha O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 2 July 2018

Dear Marsha O,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed the buffet. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

My family and I always have a great time staying here.
Larry R. (one of the host) always makes sure we have a great vacation.
Would not be the same without him.

Probably the best casino and hotel in Reno.

  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank mgregory1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 2 July 2018

Dear mgregory1,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed your vacation. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

My family, wedding party and even our dog stayed here. They were so helpful and there buffet is amazing. They also have shows too. You hardly have to leave the resort. We were there for 3 nights and had no problems.

Stayed: August 2017
Thank Lj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 2 July 2018

Dear Lj K,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Attended a sewing convention with two friends. Facilities were very nice for presentations and vendor area. The hotel room was lovely, clean, and large at a good price. The pool was terrific. Shopping, salon, entertainment, and restaurants on the lowest floor were wonderful.

Two employees were exceptionally helpful. Jishan worked patiently to rearrange our reservations upon check-in. Our needs had changed and with persistence, he was able to accommodate our new requirements. Also, Cali at the information/help desk was very helpful when we needed information.

There are two reasons I did not give the GSR a 5-star rating. First, the smoking area of the casino is located next to the entrance and check-in counter. Even with fairly decent air circulation, the smoking stench is significant. Second, during the morning breakfast hours, all of the eateries lacked enough service personnel to handle the large number of guests. We had to wait 15 to 20 minutes to reach the order area and another 5 minutes to pay for what we wanted. We gave up after the second day and bought food for breakfast at the close by Walmart.

  • Stayed: June 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Friend2Go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSRCustomerCare, Manager at Grand Sierra Resort and Casino, responded to this reviewResponded 2 July 2018

Dear Friend2Go,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Jishan and Cali. We have passed on your kind feedback to management so Jishan and Cali can receive the recognition they deserve. We are very lucky to have them on our team. We are looking forward to you visiting us again soon!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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