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Reviewed 28 June 2018

From check in to check out a fabulous experience. Our room exceeded our expectations, always clean and everything we need was always there for us. The VIP lounge and people were great and very courteous, always respectable and there to answer my every question and to work hard to get what we needed.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank donsilveous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

We LOVE staying at the Mirage. It's centrally located, room prices were GREAT, service is top notch, machines are decently loose (although we really don't gamble that much), restaurants are AMAZING (Stacks, California Pizza Kitchen and the new Coastal Italian restaurants are favorites). The pool is heavenly (even though it can be pretty busy, we usually found a place to sit and loved the tropical atmosphere with the waterfalls.) We will definitely continue to stay there - and already looking forward to our next trip.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank Kari K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

My first time at the Mirage. Here for work. Everything was great. No issues. Good selection of food. Convention center was nice as well. Nice staff. I’m a firm bed person and this was more dreamy soft. Not bad, just not me. Overall liked it. Would recommend.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank BrittaSFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Terrible customer service, overpriced. Hallways in tower suites constantly smell of weed. Wonderful!!!!!!!!!!!!!!!!!!! Problem with slot machine, you will wait at least 30 min for attendant, if they even show up. I had to constantly go find one. Good luck if u stay here..

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank W282MNken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at The Mirage Hotel & Casino, responded to this reviewResponded 2 July 2018

Dear W282MNken:

Thank you for taking the time to provide us with your feedback, we understand that the issues you faced created a trip that fell far below expectations. Our staff relies on public feedback like yours, so we can identify any areas of our operation that may require a certain measure of improvement. Please accept our apologies for the uncharacteristic service issues you encountered, and we will strive to create a more satisfactory resort experience for you in the future.

Sincerely,

Deborah H.
Guest Relations Specialist
The Mirage Hotel & Casino
MGM Resorts International

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

This very busy and sophisticated resort hotel has a lot of amenities. I was a bit disappointed with the condition of the room as it was suffering from some higher-than-average wear and tear. Other than that, check-in took long due to the volume of people arriving at the same time. Pool facilities are wonderful and the gym and the spa is one of the best I've ever seen.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank marty_kratochvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at The Mirage Hotel & Casino, responded to this reviewResponded 28 June 2018

Dear marty_kratochvil:

Thank you for your gracious recommendation of The Mirage. While we are delighted you enjoyed your stay with us, we regret we failed to exceed your anticipations. We value your complete satisfaction and hope for the opportunity to provide you with the resort experience you deserve.

Sincerely,

Deborah H.
Guest Relations Specialist
The Mirage Hotel & Casino
MGM Resorts International
dreamservice@mirage.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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