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Reviews (21 224)
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Reviewed 3 weeks ago via mobile

We recently stayed at the mgm grand, during our stay we called in at whiskey down to watch the World Cup as they are currently showing all matches and have an offer of $25 for five bottles during match time. We called in to watch Germany and had no trouble ordering the bucket of beer offer during the match we were served at the bar and charged appropriately. The gaming tables were open at this time and we were not asked for ID at the bar.
However, the England match on 24/06 was a completely different experience. The match kicked off at 5am so we had been to bed for a couple of hours and cut short my husbands birthday celebrations so we wouldn’t miss it.
I went to bar and the staff were not aware of the offer even though it was in every menu inside the venue. Eventually I got served and was charged $25.
The second time we went to get served we were refused unless we showed ID we are all over 46yrs old? We were told that this was because it was a high limit gaming area? The tables were closed at this time and people were using the tables to sit at and watch the match!? One of our group went up to the bar and showed their ID and was told that the waitress would be over to us ASAP. We hadn’t used the waitress earlier on as we had been sat there for 30mins without her coming anywhere near to us.
Eventually the waitress came over took our order and took ages to come back. She then proceeded to try and charge us $49 for the bucket deal, I explained the offer and she returned and asked us for $33 which we refused to pay as even with their tax it was only $27.
So we sent the bucket back. There was a girl called Jess who was working behind the bar at the time who appeared to be a supervisor of some description, she made no attempt to rectify the problem and was very arrogant towards us at the bar. She had even served a bloke without asking for ID after refusing to serve us without seeing ours.
If you’re drinking in this establishment check the prices first and then check your receipt this extra money is going somewhere?!?

Stayed: June 2018, travelled as a couple
1  Thank Heidish123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Hotel is massive took a while to find our way around. Room was very nice, shame no coffee in the room though, food in hotel great and many options, plus you can choose to eat in any of the other hotels nearby, the pool area was really good. Drinks expensive but this was expected. Staff very helpful at all times.

Stayed: June 2018, travelled as a couple
Thank Suebrown9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I would definitely stay at Mgm again. Everything was excellent. No complaints. Breakfast buffet was amazing and also complimentary for the both of us. I would highly recommend this resort due to the location. Practically in the middle of the strip

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank ncklang05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed in hotels around and this was always on our list. But room was so small ( window didn’t give us any daylight) and it was very smelly/ moldy. I didn’t excpect this for MGM hotel. I’d recommend more Hard Rock Hotel or planet Hollywood for cheaper price.
Pool was full and people smoke in the pool in all areas. Very dirty.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank snikol905584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and Casino, responded to this reviewResponded 3 weeks ago

Dear snikol905584:

We are discouraged that your assigned guestroom at MGM Grand fell short of serving as ideal accommodations on your stay. Please accept our apologies for the disconcertment you experienced, and rest assured we will work to address your concerns to enhance the future guest experience. Thank you for making us aware of the challenges, and we hope to be given the opportunity to better your opinions in the future.


Sincerely,

Maxie M.

Guest Relations Specialist
MGM Grand Hotel & Casino
MGM Resorts International
guestexperience@lv.mgmgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed in the South wing... very outdated with a musty and smoky odor. Restaurant selection was awesome and location is a plus... just cringed every time I walked back to my room. Wouldn’t return to this property in the future.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
1  Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Specialist at MGM Grand Hotel and Casino, responded to this reviewResponded 3 weeks ago

Dear Jeff G:

We regret that while you found our location perfectly suited to your travel needs and our dining offerings exquisite, your impressions of your assigned accommodations fell short of fully meeting your expectations. Your business and total satisfaction are important to us, so we will certainly examine your feedback as we strive to further enhance all facets of the guest stay. Please consider giving MGM Grand another chance to provide you with a more satisfying stay in the future.


Sincerely,

Maxie M.

Guest Relations Specialist
MGM Grand Hotel & Casino
MGM Resorts International
guestexperience@lv.mgmgrand.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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