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Reviewed 26 August 2019

I am currently staying at Palazzo. Two out of the last three days, we have had housekeeping issues. The first day we were here, housekeeping never came. At 4:15, I started calling guest services and also asked the person down the hall to clean. No one came. After 45 minutes I called guest services again and demanded to talk a manager and was given a "supervisor." I did at least get a refund of two days of my resort fee, but would rather have a clean room with towels so that I could take a shower after being at the pool all day. Now, on day three, the same thing happened. I left a message with guest services, but no supervisor ever called me. I finally went down the hall and asked housekeeping to please clean my room. It's now 4:05 and someone finally came. I also should mention that the wait service at the pool is terrible as well. We had to go to the bar most of the time to get our own drinks. I would expect better service given the amount of money and supposed high end nature of this hotel. Very disappointing, especially since I am a spire elite member with IHG. This hotel doesn't meet the same standards as the Intercontinental. Not even close.

Date of stay: August 2019
    • Value
    • Location
    • Service
1  Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VEPAGuestRelations, Guest Relations Manager at The Palazzo at The Venetian, responded to this reviewResponded 26 August 2019

Dear Karen L,

I am very sorry for your lackluster experience thus far. Your stay has certainly not lived up to our expectations and I apologize for having let you down. If you are currently still checked in to The Palazzo, please be in contact with our Hotel Management team. We look forward to hearing from you.

Kind regards,

Maria M.
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019

PROS:
The hotel is gorgeous.
The beds are comfy.
The bathroom has it's own TV and vanity.
Room service is amazing and the gentleman who brought my order was so friendly.
Located on the Strip. There is a Walgreens and CVS conveniently located nearby.

CONS:
I paid for the breakfast option. I thought it wouldn't be an issue since one of the restaurants was open 24/7. Imagine my surprise when I went to redeem my breakfast coupon and I was told that the kitchen didn't open until 6am. The problem is that I had to leave to meet a tour bus at 6am across the street at a different hotel and didn't have time to wait. I ended up buying a sandwich and a pastry which cost $16. It's a bit misleading to say that the Grand Lux Cafe is 24/7 when it truly is not. The other restaurants didn't open until a couple of hours later.

The mini bar is a joke. If you so much as breathe on anything in it, the hotel will charge you because the mini bar is weighed. I didn't even bother to open the mini bar to see what was in it because I didn't want to be charged an outrageous amount of money for something that I can get from Walgreens or CVS for regular price.

I stayed for two days. Day one was a reasonable price however day two was roughly $140 additional. That was a huge price difference.

As you can see, I'm a little bit conflicted. I enjoyed my stay, but there were quite a few issues that just really got under my skin. I didn't get to use any of the pool or gym so I have no opinion on those areas.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank kpopnoona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2019

Beautiful and comfortable hotel to stay and place to gamble and shop. Great choices of wonderful restaurants. Grandlux is one of my favorite you can order to go too. Theres no other hotel i would rather stay than staying at the Palazzo. The ambience and wonderful hotel services you cant find somewhere else.

Date of stay: August 2019
Trip type: Travelled with family
Review collected in partnership with The Venetian Las Vegas
2  Thank grace3umiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2019

Clean but horrible Wifi with no assistance.

Called front desk and no assistance. Called Host no assistance. I just tethered hotspot with my cellphone for service.

If you're here for a meeting make sure your service provider has hotspot or you might not be able to get any work done!

Date of stay: August 2019
Trip type: Travelled on business
Review collected in partnership with The Venetian Las Vegas
1  Thank johnnyhchang1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2019

I recently stayed at The Palazzo and was really, really impressed. Having stayed at The Four Seasons in the past I was not necessarily expecting The Palazzo to meet that standard but it did, easily. We were going to a concert at The Wynn Encore so chose The Palazzo as it's across the street. Our room was huge with steps down to a sitting area from the bedroom area, a very large bathroom and it was all very nicely decorated, exceptionally fresh and clean. The hotel was busy but somehow didn't feel crowded. We made the most of the pool, casino and restaurants but we didn't use the spa. All in all it was an excellent stay and I will definitely return.

Room tip: We chose the Bella 2 Queen Bed Room
Date of stay: August 2019
    • Location
    • Rooms
    • Service
2  Thank Jeni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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