I did the black ops gamer package, which I imagine is one of the most popular packages they offer. Wife fired the M249 because she always wanted to fire a machinegun. We both enjoyed it. (They also have an a la cart option, which is nice. I think I paid $50 for my wife to shoot the M249; it would have cost me $150 at the range near our home in Florida.) The attendant who was with us was very polite, helpful, and knowledgeable. The entire process was enjoyable and very safe.
It's really not necessary to make reservations online. (They even told me that when I emailed them.) We went there in the morning, about an hour after they opened, no reservation, and 5 minutes later we were getting ready to shoot.
You can also walk around their lot, which has lots of old military vehicles. Good for photo ops.More