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Reviews (20 369)
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Reviewed 2 weeks ago

Every summer we stay at Bally’s. The rooms are large and clean. The staff is friendly and helpful. The gaming floor is well layed out and comfortable. This year, on the last day of our stay, our car broke down. Even though it was a Friday they let us keep our room for an extra night and at a minimal cost. I have been a loyal Bally’s customer for years but now my loyalty is set in stone.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank 806traciem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I made a reservation several months in advance. I arrived at Bally's to be told that the room I had reserved for 8 nights was not available. It took 45 minutes for a supervisor to offer me a downgrade at the same rate for the 1st 2 nights and than I could move to my reserved room. The downgraded room was in terrible condition. The door should be permanently locked until it is gutted and renovated. To stick me in this room for even 2 nights was insulting and degrading.i was given a $50 dining credit and the profuse apologies from a supervisor. By then the damage was done. I considered driving home after seeing the room I was stuck in for the 1st 2 nights, but decided to see what the room I had reserved was like. Had I not had to suffer through the bait and switch shell game at check in this review would have been 4 and 5 ratings. Bally's blew it, they didn't earn it and I would never recommend this

Room Tip: Don't bother! You won't get what you paid for unless a $50 dining credit and empty and relentless apologies turn you on.
  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Caesars Entertainment
2  Thank egc3939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac A, Digital Reputation Specialist at Bally's Las Vegas Hotel & Casino, responded to this reviewResponded 2 weeks ago

Thank you for your comments. We are sorry to hear of your poor experience on your last visit. We will be sure to share your comments with our management. If you would like to discuss your experience further, please feel free to send us an email at Totalrewards@custhelp.com. Please be sure to include your TripAdvisor posting, along with the name of the property and your first and last name. We do hope you will stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Good time, everyone is helpful. Everyone is professional. Casino easy to walk. Plenty to do. All my family enjoyed the visit. We would go again. Highly recommended. Food is good. All employees are very nice and helpful.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank rlanier2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

We have stayed at Bally's on a number of occasions, and this time did not disappoint. The room, hotel and casino are great, the staff for me make the difference whoever you deal with they are always courteous and helpful, we will definitely be going again

Room Tip: We had a resort suite this had a view of the mountains and airport, highly recommended if you dont want any noise
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Room, Hotel and Customer Service was great. Down fall was the climate control of the room. Hallway and everywhere else was well cooled and comfortable. The room however was warm and stale when you would come back from being gone for an hour or so. We complained and were moved rooms the problem continued. Engineer told us that it was the Eco Friendly Thermostats in the rooms that were motion sensor activated.

Room Tip: Google how to over ride the thermostat
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank ecaryer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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