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“Disappointing lack of customer service”

Action watersports of Incline Village
Reviewed 2 weeks ago via mobile

We have been going out on their catamaran for years as it is a very enjoyable excursion. We had reservations today at noon but they called us yesterday to say that this trip was cancelled due to mechanical concerns and they moved is to the 2:30 pm trip. We arrived more than an hour early to check in and they confirmed that the trip would happen. We went out onto the pier and, more than an hour later, we were advised that they did not have a captain for this trip. The captain we have always ridden with, Gary, is outstanding but he was not scheduled. We were not told why there was an issue, only that there have been problems in this area for a few days.

It is irritating that they lied to us about the mechanical issues and that they did not let us know about the cancellation much earlier. Terrible customer service.

Thank Hoopsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 23 reviews

Reviewed 2 weeks ago via mobile

This is our 7th time on the catamaran jaunt. Always a great experience. Only opportunities were the stacks of towels (used to wipe up drink and food spills) visible. Maybe stow them so my bride can’t see them.
Captain was personable and talkative. Crew was helpful and chatty. Refills came on time as did boat departure and arrival once session over
Will be back
Thanks

Jamoke.

Thank Jamoke14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Even though the lake was a bit choppy we thoroughly enjoyed our 2 hours on beautiful Lake Tahoe. AWS was nice enough to call the day before to let us know that the Sunset cruise would probably be canceled and they rebooked us on the noon cruise. Our daughter visiting from the East Coast loved it. Wine, beer, soft drinks were served by 2 fun attendants. We couldn’t help but notice the cute group of girl’s got more attention and more snacks than us old folks! . We will definitely take more guests out, way cheaper than owning a boat!

Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

We took the morning cruise that runs every Sunday at 10 am..

One of the best cruises me and my family have ever been on. Each and everyone from the team makes u feel comfortable....

More than a cruise, they offer you an experience which is simply unforgettable!!

The accompaniments including the mimosas, pastries and fresh fruit were top quality..

I highly recommend this one !!!

Thank VJ_0280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 June 2018 via mobile

We rented AWSNU, a 23ft Cobalt. The staff is incredibly helpful and knowledgeable. The boat was ok, but speedometer was broken and glove box would not stay shut. That didn’t bother us much though because the experience was well worth it. Boat was stocked with ice and 6 towels. Bring a cooler and sunscreen. We had high wind warnings and it was spot on. Emerald Bay is a cool destination. Go there first and then make your way back. 3 hours disappeared too fast! We will rent again from AWS.

Thank Corina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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