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Reviewed 28 June 2018

Front desk clerk was a Trainee and didnt have a clue. Room wasn't ready at 6 pm for a Globalist who stays at Hyatt 60 times plus a year.
Room service? No more. I noticed that the St Louis and Minneapolis Hyatt no longer provides Room service. It is Restaurant delivery. Terrible food. Brown bag with plastic containers. I'm wondering if this is a change for Hyatt Regency Brands...Keep this up and Sheraton/Starwood is a better option.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
2  Thank P A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Wonderful service and can't beat the location to the St. Louis Arch as it is literally just steps from the front door of the hotel entrance;) Good restaurant selections and onsite Starbucks was nice as well. Will stay again.

Date of stay: June 2018
Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattSTL-MGMT, Guest Relations Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 29 June 2018

We are happy to hear you enjoyed the hotel and it's location! We hope to welcome you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Attended a business meeting at Hyatt. Parkview Meeting room was very comfortable and conducive to business environment. Meals providede were very tasty and well prepared. Hotel was within 4 blocks of Busch Stadium which allowed a short walk to evening event, Cards ballgame.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattSTL-MGMT, Guest Relations Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 29 June 2018

We are happy to hear you enjoyed your visit! Come see us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Great location in downtown st. Louis. Walk to Arch and Busch Stadium. Great parking. Hotel has recently been renovated. They did a great job with decor. Keith, Manager is outstanding All the staff did a good job except lady in Regency Club. She should not be working with the public. Very rude. Ruth Chris's in lobby very convenient and good. Staff in lobby restaurant needs more training.

Date of stay: June 2018
1  Thank 305marylee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

Conference hotel in great location. Litter in hallways not touched during three day stay. Refrigerator in room did not work and request to housekeeping ignored. Tried to get coffee for in room coffee but creamer and stirrers missing.

Room tip: Some rooms have a view of the arch.
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank sme1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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