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Reviewed 23 September 2018

Stayed for business. Staff is very nice, room is average for an older property. Definitely eat at Drago’s next door! Fantastic food! Hilton in general has gotten pretty week on delivering upgrades to Diamond members.

  • Stayed: September 2018, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank 74kld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skipper W, General Manager at Hilton Jackson, responded to this reviewResponded 24 September 2018

Thank you so much for taking the time to review your recent stay with us. I am so pleased to hear you enjoyed your stay and that you had the opportunity to try Drago's. I hope that next time you do visit with us, that we will have more upgrade options available for you. We appreciate your business and loyalty very much and look forward to serving you again!

Sincerely,

Skipper Westbrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018

Came for business, stayed for pleasure. The staff was very friendly and the rooms clean. Elevators were slow but that was to be expected with how many people were there for the meeting. Parking lot is narrow but well lit. Security was prominent which made me feel safe.

  • Stayed: September 2018, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skipper W, General Manager at Hilton Jackson, responded to this reviewResponded 21 September 2018

Thank you so much for taking the time to review your recent stay with us here at the Hilton Jackson. We are so pleased to hear that you enjoyed your stay during your business and personal travels. I am always thankful to know our staff does such a great job of making our guests feel welcomed and I do hope that we have the pleasure of serving you again soon!


Sincerely,

Skipper Westbrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

Hotel is “dated” and it shows. Then the staff is aware of the problem and still tries downplay it and stick you in a room not up to “Hilton” standards! The ceiling leaks in the bathroom, rooms and Hallways smells like mildew!

  • Stayed: September 2018, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank mrxplore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skipper W, General Manager at Hilton Jackson, responded to this reviewResponded 18 September 2018

Thank you for taking the time to review your stay. I understand your concerns and thank you for bringing them to our attention. We use this as a tool to help make changes to better our service and products for all our guests. I am so sorry that we did not meet those expectations during your stay and hope that you will give us another opportunity in the future to serve you again.


Sincerely,

Skipper Westbrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

Had a great experience. Was in Jackson for a Municipal Court Clerks Conference. Very nice hotel and close to resturants and shopping. Used the shuttle to be taken to a resturant and the driver was very polite and helpful.

  • Stayed: September 2018, travelled on business
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank toldenquist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skipper W, General Manager at Hilton Jackson, responded to this reviewResponded 18 September 2018

Good morning,

Thank you so much for taking the time to review our hotel and your stay with us! I am so glad to know that you enjoyed your stay here and we hope to see you during your next conference in Jackson!

All the best,

Skipper Westbrook
General Manager

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Reviewed 17 September 2018

During a July, 2018 for a family emergency, All of the Front Desk Team provided very good customer service. Ken went above and beyond to assist me with booking issue.
The Executive Lounge Staff was Great.

Room Tip: Corner rooms on Executive floors are the best optional.
  • Stayed: July 2018, travelled with family
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Thank sdivinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skipper W, General Manager at Hilton Jackson, responded to this reviewResponded 18 September 2018

Good morning,

Thank you for taking the time to review your stay with us here at the Hilton Jackson. I am so glad to know that during your family emergency our staff was there to help and I do hope that all is well now. Please come visit us again when you are in Jackson, we look forward to serving you!

All the best,

Skipper Westbrook
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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