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All reviews pool area across the street poolside room red rossa best westerns regular pool hot tub water features attached restaurant great pool within walking distance waffles the breakfast area shuttle service large pool free breakfast water park
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Reviewed 25 June 2018

Best Westerns aren't typically thought of as destination hotels but the shoe fits in this case. With an indoor splash park for kids and a location where you can hit the Mall of America and a Twin Cities Metro stop with a rock, you could stay here for several days before exhausting all the possibilities. We opted for an extended room, which is sufficiently larger than a standard room without suffering the cost of a suite and comfortably served our party of two adults and three younger kids. The splash pad was a huge hit with the kids, and unlike other hotels we've visited with similar facilities, the floor didn't seem like a slipping hazard (I've seen a guy get a concussion at one property with slick pool floors). There's also a game arcade, as well as a larger pool and hot tub for the grownups. The hotel also offers a free shuttle to the Mall of America and the two closest Metro stops--we utilized this twice and both vehicles were clean, spacious, and punctual. All employees were friendly and helpful--one front desk clerk went on a scavenger hunt to find some plastic utensils when a local restaurant failed to put some in my bag. With hundreds of rooms but only two floors, the property has a huge footprint but is well-designed. All rooms are oriented to be within a stone's throw of the pool area and there are six entrances with plenty of parking around each one. That being said, if you're in the back of the property near the freeway it is a long jaunt to the front desk and breakfast area....

....though given the experience we had at breakfast on both mornings, you may want to avoid it anyway. It's the one thing keeping this property from a five-star review. While there is an ample selection of food and drink, there isn't enough food or seating volume to serve the size of the property. While food running out was a minor annoyance, the size and layout of the seating area is truly terrible, especially if you have a large group or younger kids. Fully 75-80% of the seating is taken up by high-top bars and tables and there is a constant scrum for the "good" tables--I witnessed several single diners or pairs taking up spaces meant for 4 to 6. If this area was re-arranged or expanded to meet the needs of the property, I can safely say it would be a five-star experience.

Room Tip: Rooms facing the interior are either pool view/access or face a grassy service area. Pool can get very noisy & stays open late.
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank JYarba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this reviewResponded 26 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Thank You
Ron Theis GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Just a short maybe 5 min walk across a skywalk over a busy highway and you are in the Mall. Great little restaurant in the motel, with the option of eating and ordering drinks at the pool. Nice hot tub and large pool area. Young kids will love the splash pool area.

We found the value of the room and location perfect for our family get away. We also used the stay, park and fly option, with a great shuttle to the airport maybe 15 min away and once we landed I called and they picked us up.

Stayed: April 2018, travelled with family
1  Thank Ryn0Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this reviewResponded 19 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Ron Theis
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

I found this best western to be average. The place is pretty noisy and surrounded by pavement and good luck finding any food after 10 p.m. But the staff was very helpful and pleasant, room was clean, and it is located within walking distance to the MOA. They could use a courtyard to some place to be outside but most people are probably interested in the pool area. No outside pool, but a large pool recreation area built for pre-teen age children. The pool area rooms are noisy from the activity and the other rooms are noisy because of the parking lots and road traffic. I was there on business and the room had good wi-fi and work space. They also served a decent breakfast, however the attached restaurant is so slow you could walk to the mall and navigate your way to the 3rd floor food court just as quickly as getting served there.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
2  Thank MontanaBones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this reviewResponded 18 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise and service time at the restaurant. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Ron Theis
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

Five of us stayed here on an overnight trip to the Mall of America. We were fairly satisfied with this hotel, but the service was mostly poor overall, and that slightly detracted from my overall experience. I will describe in more detail below.

Location: Excellent.
This property has one of the best locations out there. It’s only a couple of blocks from the Mall of America, and is only a few miles from MSP airport. There is also a shuttle service to/from the airport and Mall of America available.

Service: Mediocre.
We checked in to the hotel around 3:45 pm. The front desk agent was extremely slow and not the friendliest. She also took a phone call directly in front of us instead of placing them on hold. The biggest negative for us was that the shuttle did not return to pick us up at the Mall after calling ahead. We called and were told ten minutes, but after calling again 30 minutes later, they told us it would now be 20 minutes. Ended up taking a cab on the way back. On a positive note, shuttle driver there was very friendly.

Rooms:
We rented two rooms here. Both rooms were very nice. They had a fridge, microwave, and a Keurig. The beds were extremely comfortable and we really liked the pillows. Also, we had both rooms with sofa beds, and they were larger than average. Overall—good!

Other:
* Free breakfast was okay. It wasn’t as good as other Best Westerns, but I’ve had worse.

* The hotel is extremely large with a MASSIVE pool area, so prepare for VERY long walks to your room.

* Guest laundry is only $1.75/load ($1 wash, 75¢ dry)

Overall, the hotel wasn’t too bad. I debated between 3 and 4 stars for this place (3.5 stars sounds right, but rounded down to 3). Would I reserve it again? Yes, but it wouldn’t be my first choice.

Room Tip: Might be worth asking for a room near the lobby, especially if walking is a challenge. This hotel is huge.
Stayed: June 2018, travelled with family
2  Thank Mitchell G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this reviewResponded 15 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the service. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Ron Theis
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

The bloomington best western is by far the best hotel i have ever stayed in. To begin with tjey offer a free shuttle to and from the airport. The desk staff are patient and helpful and accommodating. The rooms ate spotless. Not a speck of dust. Housekeeping does a magnificient job. The most comfortable beds i have ever slept in. Their are 2 pools in the center of the hotel. 1 kiddie and 1 adult. Lovely hot tub. If u have kifs stay poolside so your balcony oberlooks the pool. If mot sdk for a room away from the pool so it eill ne quiet. The dining room staff work their fingers to the bone. Refilling food and drink non stop. And the food is a full free breakfast and it is delicious. Fresh hot eggs and psncakes or waffles and bfast meats and breads and pastry. A yogurt machine with all the toppings. Mice quality food. Tje shuttle drivers take u back and forth to the mall all day and it is wslkable as well. Wr wrte therr during a blizzard and the shuttle made sute all their guests made it back safely to the hotel!! Highly recommend. Cannot say enough good things about tjis hotel!

Stayed: April 2018, travelled with family
1  Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reggie952445, General Manager at Best Western Plus Bloomington Hotel, responded to this reviewResponded 13 June 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Ron Theis
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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