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bpritts
Ann Arbor,Michigan USA

Nicely updated in 2024!

4.0 of 5 bubblesReviewed 14 Aug 2024
As some reviews have noted they have been updating the hotel. When we stayed it was clearly work well done. Both our room and common areas were fresh and like new. (We have been at this property annually for about 5 years and have always liked it. Staff are generally very friendly and attentive. Breakfast a good value ... included, and tasty. Also, they are pet friendly which helps us. Overall, good job!
Date of stay: August 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (347)
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4 - 9 of 347 reviews
Reviewed 19 July 2024

Thumbs down on all counts at this Holiday Inn and I don't think I have ever reviewed a Holiday Inn a one star. From the moment we arrived- the lady at the front desk was too busy to answer simple question- We just wanted to know two things- she spoke to us as if we were children- We are in our 60's... rude then she had to take a phone call because "a customer is on the phone" excuse me, we are customers here, now.... not on the phone as a "potential" customer. Not to mention no one said a word about construction going on- We would have stayed elsewhere. The rooms smelled of paint and dry wall dust. Very disappointed in the staffs lack of courtesy, and over all stay was not good. It was our 43rd wedding anniversary and this hotel was awful.

Room tip: Ask if renovations are done ask all your questions on the phone, once you arrive they aren't as friendly. Late check in 4 pm is unreasonable
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SistaSandy121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2024

Was under construction for remodeling,wasn’t marked well as to were office was located. It was not best Holiday Inn experience.I think they could have given a better rate for the inconveniences.The locks were a much more pleasant experience than the hotel.

Room tip: Gool location,should have been closed for the remodel,rather than open and not functioning well.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank billfJ3660JU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Sault Ste. Marie, an IHG hotel, responded to this reviewResponded 9 July 2024

Hello billfJ3660JU,

Hosting your stay is a pleasure for us. We appreciate you choosing Holiday Inn Express Sault Suite Marie for your accommodation needs. Thank you for sharing your experience.

I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements.

I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.

Yours in hospitality,

Jeraldine R.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2023 via mobile

The hotel had a nice location. Rooms were cleanish. No complaints. It is a older hotel that has been kept in good order, but is now showing its age. Most noticeable in things like the yellowing of the plastic in the phone in the rooms. Hotel is last exit before bridge to Canada.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank David T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2023

Comfy beds. Clean. Staff helpful and responsive. TV system is super outdated and complicated to use. Hot tub doesn’t work. River view is a little misleading - you can see the river but it is a mile away and the view is a refinery.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Julie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2023

I totally understand the high room rate in line with the supply and demand in mid summer. Luckily to book a room at last minutes. Being promoted to River view at check in as Elite status. However, St. Marys River is really far away that you need to zoom camera in to be able to see. I believed I won’t be happy if I paid for the river view room. Bed is way higher than normal hotel standard. I doubt how the kids could get up and down without adult’s assistance. My major complaint is the tiny bath room. Accommodating only one person for sure. Breakfast is IHG standard with hot and cold options. Krist gas station right next to hotel but no gas to fill. Hotel staff said this gas station opening days varied and instructed us to fill the gas at the I-75 exit.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank ChristinaF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Sault Ste. Marie, an IHG hotel, responded to this reviewResponded 12 September 2023

Hi ChristinaF,

Thank you for staying at Holiday Inn Express Sault Ste. Marie! We appreciate you for being an IHG® One Rewards member and banking on our hotel for your lodging needs.

We aim to live up to, if not surpass our guests' expectations. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management team as a reference when planning future upgrades.

We hope that you will give us another opportunity to provide you with an exceptional stay experience on your next visit.

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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