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VALNYC

Average

3.0 of 5 bubblesReviewed 15 Jul 2024via mobile
The room was nice, good AC, very comfortable bed and a big screen tv. Small clean bathroom. No chairs for the balcony though it was too hot outside to use anyhow.
Impressive breakfast buffet that's very well maintained from 7-10 in a clean cafeteria.
Overall its an old building (that needs better langscaping) with a plain lobby and small hot elevators. It does have a small pool and tiny gym though i didnt use it, and the snack/soda/ice machines were well stocked. The staff and manager are very nice but the front desk host wasnt welcoming and seems she doesnt want to be there (both weekends we stayed) and it one point there was no one there to ask for a door tag.
It's fine for the price but it youre seeking Quality this isnt it.
Date of stay: July 2024
Room Tip: Stay on the main streets, its a bit of a rundown area but the hotel is next to a gas station and...
Trip type: Travelled with family
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Reviewed 13 July 2024 via mobile

The hotel was ok. Keep in mind—it is an old building. Old room (quite spacious though) with newer shower, sink, toilet, carpet, TV. Nice dimmable lighting above beds. Older furniture.

The hotel has a pool that was fun to use (the pool is on an older side but is well maintained). We had a good time in the pool! If you have time, check it out. Open 10 to 10.

Free breakfast varied day by day. Day 1 we had to ask multiple times (and ultimately had to go to the manager) to replenish hot items—eggs and potatoes. We got to the breakfast room at 8:35A with breakfast advertised to be served until 9:00A, so it was not right for them to refuse to replenish food. Day 2 the hot items were available. Breakfast room was old.

The room has a balcony but the glass door did not work. And the entire glass window/wall was quite old.

The building hosts the hotel and another organization. We by chance went into that organization’s territory and were told it was private property and we needed to leave, which is no problem at all. Just make sure to not go where it is not Quality Inn’s part.

Has laundry facilities for hotel guests.

Has Japanese restaurant. We didn’t get a chance to eat there so cannot help you re food.

Has room service delivery. We didn’t use it.

Room tip: Good location. Check out the pool. Make sure to stay in Quality Inn part of building (there is another organization there; private territory
Date of stay: July 2024
Trip type: Travelled with family
Thank Road20736725390
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2024

Plenty of storage. Room service appropriately priced. Housekeeping doesn't always speak English but they will replenish towels and sheets, but will heavily bang on the door. Not remote worker friendly. Balconies are decent but not cleaned. Respond well when SA occurs, we're quick to hand WSPD the footage. Felt safe there even though that happened to my mom and the deadbolt lock snapped with my kid in the room. Actually pet friendly. Descent breakfast bar. Bathroom leaked through the wall and balcony doors can be rough to open but we've been to worse since being displaced from a house fire.

Room tip: Pet friendly but no designated area. Room service isn't horribly pricey and big portions. Not good for remote workers, but staff is good.
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jessica B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
C L, General Manager at Quality Inn West Springfield, responded to this reviewResponded 20 March 2024

Thank you for taking the time to complete this survey, regarding your recent stay at our hotel, and giving us a great review!

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again real soon!

Sincerely,

Hotel Manager
Quality Inn West Springfield
413-739-7261

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2024

Quality Inn West Springfield

West Springfield

Frozen in February

936764399

This place looks nothing like the pictures used in advertising. The dresser and desk in the room had broken or missing drawers. The room I was in had little, if any, heat. The hair dryer, which I needed did not work.

Date of stay: February 2024
Trip type: Travelled solo
Thank Cindy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
C L, General Manager at Quality Inn West Springfield, responded to this reviewResponded 13 February 2024

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We do address maintenance issues right away once reported.
We thank you once again for taking the time to provide us with your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2023

They say you get what you pay for. I overpaid. There was hair all over the place and feces in the toilet. Hope highway noise is okay because this place is LOUD. Not to mention sketchy. I stayed here as a single female - ladies, I did NOT feel safe at all. Got 3 creepy stares before I even walked in the door, one of them even followed me in. The extra locks everywhere do not instill confidence. If I planned on staying more than one night, I would have left, that’s how bad it was.

Room tip: Straight up don’t stay here if you’re a single female
Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Jamie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
C L, General Manager at Quality Inn West Springfield, responded to this reviewResponded 20 March 2024

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We thank you once again for taking the time to provide us with your feedback.

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2023 via mobile

I only stayed one nite ,which was plenty for us , on road trip ,it was odd ,hotel staff friendly until he started explaining about the restricted hallway ,do not pass the banner sign ,had no idea what it meant ,the doors had name signs on them a lot of men in the hallway also hanging around ,must be for immigrants,hotel clean ,hot breakfast ,meeting room used for church on a Sunday nite , a big hotel ,a lot of coming and going very noisy ,got very little sleep ,won’t be going again ,

Room tip: Good parking ,don’t go down first floor off limits
Date of stay: September 2023
Trip type: Travelled with friends
Thank 614bredac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
C L, General Manager at Quality Inn West Springfield, responded to this reviewResponded 25 September 2023

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We do have a church group in our banquet hall rented on Sunday evenings.
We thank you once again for taking the time to provide us with your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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