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Maryann H
Tonawanda

Clean and Friendly

4.0 of 5 bubblesReviewed 23 Oct 2019
There's nothing fancy about this motel; however, it was clean, comfortable, and conveniently located to the purpose of our visit. The night manager was very courteous. It was a good stopover for the night.
Date of stay: October 2019
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedCarpetInn560, Manager at Red Carpet Inn West Springfield, responded to this review
Responded 10 Jan 2020
We thank you for taking the time to review our hotel! Providing a clean and comfortable stay for all our guests is our primary goal. We thank you for your business and hope to see you soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (186)
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64
21
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7
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4 - 9 of 186 reviews
Reviewed 20 October 2019

Room was clean and spacious. Extra enclosure/hallway in front ensured that street noise was blocked. This is useful for traffic and other sounds because the car dealership across the street plays loud music 24/7! Luckily, you cannot hear it from the room. I appreciated the mini hair dryer which actually had some power to it. We would definitely use this location again if we were in the area. Excellent value.

Date of stay: October 2019
Thank greenjayPA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedCarpetInn560, Manager at Red Carpet Inn West Springfield, responded to this reviewResponded 10 January 2020

Thank you for taking the time to review our hotel! We love sharing positive feedback like this with our staff. We are grateful for your business and we hope you will choose to visit us again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019

Our two-night stay was pleasant. The room was clean and in good repair. Appears to be family/owner-managed and we were shown great courtesy. A bit of fruit at the breakfast would have been welcomed. My only complaint would be that the pool appears to have been permanently shut down. All web descriptions include its mention as an amenity. We were disappointed but too tired to search elsewhere on a hot August afternoon.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank RichRichieRichmond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedCarpetInn560, Manager at Red Carpet Inn West Springfield, responded to this reviewResponded 10 January 2020

Thank you so much for your review. Our goal is to provide a five star experience for our guests, so we appreciate you taking the time to share these compliments and suggestions for improvement with our team. We are grateful for your feedback and hope you will choose to visit again in the future! Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2019

My wife and I spent a night in # 20 .
cons
1. All the furniture looked like it was picked out of a dump's freebee trailer.
2. Could not get internet to work
3. A/C could not be adjusted and was loud.
4. Check out : staff interaction was non-existent
5. TV was problematic
pros:
1. room was clean
2. Check in person (owner?)was pleasant
3. price was reasonable
We can not recommend this place based on our experience.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mcboisvert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedCarpetInn560, Manager at Red Carpet Inn West Springfield, responded to this reviewResponded 10 January 2020

We recognize your time is valuable and greatly appreciate your feedback. I am terribly sorry your stay was not as great as what we would have wanted it to be. We will be sure to share your feedback with our team for necessary corrective actions. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. If not, we wish you safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2019

The room and bathroom were very clean. The staff were friendly and helpful. We are here for two nights and would stay here again. It was quiet and we felt safe here. It is also close to all amenities.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Betts650
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedCarpetInn560, Manager at Red Carpet Inn West Springfield, responded to this reviewResponded 10 January 2020

We are so very pleased to hear about all of the things you enjoyed during your recent stay with us. We will pass your kind words along to our wonderful staff and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2019

We enjoyed a very pleasant stay for three nights. The check in clerk was friendly and helpful. The buildings seemed well maintained, everything worked from hot water to wifi. Bed was comfortable, the room and the linens were clean. Our room faced Riverdale Ave, but traffic noise was not really noticeable. Breakfast is limited to bagels, toast, cereal and orange juice in the front lobby. There's no seating area, but trays are provided to make it easier to carry food and drinks to your room.

We expect to stay here again on our next trip.

Date of stay: January 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank johnpO894UY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedCarpetInn560, Manager at Red Carpet Inn West Springfield, responded to this reviewResponded 29 January 2019

Thanks so much for your recent stay at our hotel. We are thrilled you loved our beds and that you found our linens and room immaculately clean. We emphasize the importance of stellar service and it appears we've provided just that for you. Your kind words about our staff are appreciated too and we'll be sure to share your feedback with them. Anytime you're back in the area, we hope you'll choose us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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