I've been to this hotel at least 4x in the past. It's convenient and I like it but this particular time had 1 FABULOUS moment (check-in w/Jordan) and 1 not so fabulous moment (upon checkout w/Winnie).

Let me talk about the check-in process with Jordan. He was highly professional, courteous, and personable. He was able to accommodate my requests for an extra pillow and room location. He made the experience great and the beginning of what I thought was going to be a wonderful trip. At least it was from the time and all the interaction had with Jordan.

But let's talk about checkout and why I didn't give this location 5 stars but 4 instead. The 5 stars would go to Jordan. If you can check in during his shift---then great.

I called in the morning to the front desk to ask for a late checkout. Checkout's 11am and even though I was hoping til noon (which I normally get at any other Red Roof), this one said no because extra time was needed for Covid cleaning. I've stayed at hotels during Covid months in 2020 and 2021 and that's never been an issue.

I suggested how about just an extra 15 minutes? Can't you spare that? Winnie at front desk said no. I said, "you're telling me that with the early hour that the maids got in and started cleaning that they wouldn't have at least 1 or 3 rooms DONE by checkout time in case someone decided to check in early?" She said no.

It's not like they couldn't spare the extra time there for me. I mean...11am came and I left but sat in front of my room for 54 minutes (working on my GPS trip coordinates and other things in my car) and noticed that they hadn't even started on my room 54 minutes later. So why couldn't she give me that hour late checkout or at the very least...that extra 15 minutes??

Because of this, I won't be choosing this location again unless I can be guaranteed by management that I could have a late checkout upon checkin.

But if late checkout doesn't matter to you, then still choose this place for the excellent service you get from great employees such as JORDAN.