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cecesimms
Boston, Massachusetts

Clean, well kept. Would recommend.

4.0 of 5 bubblesReviewed 19 Apr 2024
What sold us was the pool, which was small but somewhat heated. Overall it was a great stay. Clean, well kept. Would recommend.

Teeny improvements: a glow panel/nightlight for the bathroom so you can see where you are going in the middle of the night.
The in room coffee could be much better.
For some reason the check in person recommended the Basketball Hall of Fame, but that was so not us.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (43)
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Reviewed 16 April 2024

While the hotel is renovated, it is quite the disappointment. The bathrooms in particular are a sore spot. Never mind the weak flowing showers, you would expect a hotel in 2024 to ventilate its bathrooms. But no, you have a tiny hole in the ceiling (no fan) and you end up wallowing in the smells of your travel companions’ bowel movements. I had to go across the street to the cvs to get air freshener. The hotel did not offer, which is a theme.
The wifi is also slow.
There are no ear plugs or toothpaste in the front desk in case you forget them too.
If you’re in Springfield, stay somewhere else.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pace_ripley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seth Zenitz, Owner at Courtyard West Springfield, responded to this reviewResponded 18 April 2024

Dear Pace_Ripley, Thanks for your comments regarding your recent stay at the Marriott Courtyard in West Springfield MA.
My apologies that you didn't thoroughly enjoy your stay.

The ventilation in the bathrooms is connected to a centralized exhaust system so you don't experience the drone sound of an individual exhaust fan in the bathroom.

Wishing you safe travels in the future.

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Reviewed 25 November 2023

Building and front desk help was nice, as well as the room. Wifi requires cumbersome membership signup to connect. Pool was closed for maintenance. We stayed there with kids so they could swim, so that was a bummer. Food is overpriced.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
1  Thank Kari R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seth Zenitz, Owner at Courtyard West Springfield, responded to this reviewResponded 26 November 2023

Dear Kari R,

Thanks for taking the time to send in your comments regarding your recent stay.

My sincerest apologies for the temporary pool closure, we needed a few hours to sanitize the pool after a period of heavy use.

I hope you enjoyed your Thanksgiving with your grandchildren, its such a blessing to be able to spend time with them.

Hope to see you again soon and safe travels in the future!

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Reviewed 20 November 2023

Bare bones Marriott in Springfield. Pool is tiny. Staff helpful but understaffed, no food available because someone called in sick. Overpriced for what it is. Housekeeping provided only once every seven days.

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Patrick C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seth Zenitz, Owner at Courtyard West Springfield, responded to this reviewResponded 20 November 2023

Good Afternoon D3702XEpatrickc,

I did receive your email and responded to you via email. To clarify, housekeeping refresh services are provided every other day and full service is provided on the 7th day. At any time during the course of your stay you can request service above and beyond the scheduled service.

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Reviewed 23 September 2023

My husband booked a room using Expedia. We were told because he used Expedia, breakfast was not included. At $276/night?? We stayed at many Marriott properties & never had this happen. Also, walls between rooms allowed conversations on both sides to be heard. Beware!

Date of stay: September 2023
Trip type: Travelled with family
1  Thank Carol R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Seth Zenitz, Owner at Courtyard West Springfield, responded to this reviewResponded 24 September 2023

Good Afternoon Carol R, Thanks for taking the time to comment on your recent stay. As a brand, Marriott Courtyard's do not offer complimentary breakfast but do feature Bistros where you can order freshly prepared foods for a fee. We offer breakfast included packages that are available on sites such as Expedia. I do agree with you, travelers do need to research their hotel choice to ensure that it offers services that are desirable for their specific needs. Thanks for staying with us and I wish you safe travels in the future!!

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Reviewed 2 April 2023 via mobile

Clean/Quiet stay, friendly staff. On-site Starbucks. Several dining and shopping options available within walking distance. Move theatre across the street for entertainment. Ample parking. The best option in West Springfield. Thank you to all staff for a great stay!

Date of stay: April 2023
Trip type: Travelled as a couple
3  Thank bestfamilyadventures
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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