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Reviews (585)
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All reviewsindian restaurantbreakfast roomlakeside roomlake viewon site restaurantfront desk staffpontoon boatsmall lakecomplimentary breakfastlaurel lakehard boiled eggsadirondack chairsno elevatorpleasant stayyogurtnice roomsecond floor
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2 - 7 of 585 reviews
Reviewed 3 weeks ago

The location is excellent! Great views of the lake and there is a private & clean, lake nestled behind the inn, with lifeguard, bbq grills, picnic tables, volleyball net, toys for children and serenity! The rooms were standard, not run down, the staff was nice -notably," Mr. Sunny," for his hospitable disposition toward us and observably toward other guests! Continental breakfast included. I left out one star because I would have liked the room cleaned better each of the 2 days stayed. The internet connection was poor.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
2  Thank Robroz2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We came late on a Friday afternoon and asked for a lakeside room . The concierge discounted our room and we were thrilled with our view, the little porch looking out over the lake! The beds were quite confortable.

Stayed: June 2018, travelled with friends
Thank beadgarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The king size bed was huge and very comfortable.

There is an outside patio connected to each room overlooking the lake which was nice to sit outside on during the day. We tried sitting out here to watch the sunset by the mosquitoes were just terrible and overwhelming so we could not sit out there which was disappointing.

The room also included a nice sofa, and flatscreen tv and refigrrator.

There is also a workout room, chairs and firepits by the pond and you can also go kayaking in the pond. Next time we need to stay longer to enjoy these amenitiea.

Room Tip: Get a Pond view
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kwnike13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We decided to give the Black Swan Inn a try a recent trip to the Berkshires. There were many things that we liked about our stay but we had a few disappointments as well. The rooms are very tastefully appointed. The beds were comfortable and the rooms were clean. The bathroom facilities and amenities were above average. These features made the rates very acceptable. However, the continental breakfast was not a high point. There were no hot items and what there was for cold items was very limited. We didn’t even bother with it the second morning. The other thing, which was surprising, was the very poor Internet service. When we inquired, the front desk and told us to read the instructions in the motel guide which gave us the name of the local cable company to call and get better service. We did and it did help to solve problem. However, for rates north of $100 a night, guests should not have to be calling the cable company to get service. These were only a few disappointments that we had. I’m sure we will give the Black Swan Inn consideration the next time we plan a trip to The Berkshires.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Drivingmissmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We spent 2 nights at the suggestion of the locals we came to visit. We are in season for Tanglewood so price was one factor in our choice. One in our party was traveling with a service dog so that, too, was an important consideration. All in all it was a good choice.

On the plus side, the property is beautiful. It is on a lake. Guests have access to kayaks, paddle boats and bicycles, or one can just walk around the property to enjoy the beauty of New England. The rooms are small but adequate. They could be brightened a bit, but are well maintained. House keeping kept things tidy but did not refresh amenities. I'm sure we could have asked for more but we got back late and didn't notice until morning. Wi-Fi is free but on again-off again, as is cell service. It's a problem throughout the region- not specific to the hotel.

I noticed some negative reviews about the breakfast. Since we are Comfort Inn regulars, we knew what to expect and considered the choices more than adequate - though patrons might be better informed if they called it continental breakfast. What we didn't expect was the warmth and charm of the dining area manager, a man named Sunny, who treated each guest as if we were guests in his home. He chatted with every guest, quietly kept the room clean and tidy, and on our second day when a bunch of us arrived late, extended the hour. It was a kind and gracious act.

In summary, The Black Swan is not a "fine hotel" but it has the basics covered, is peaceful and lovely, and it's staffed with pleasant and easy going help. For the price, it's an excellent value.

Stayed: June 2018, travelled with family
Thank Dianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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