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Reviewed 4 February 2021 via mobile

Everything in this hotel is top notch. Great bed. Bathrobe provided. And they still offer coffee and refrigerator in the room. So many hotels have eliminated these great amenities. And the staff are wonderful.

Date of stay: February 2021
Trip type: Travelled solo
Thank 502marieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 5 February 2021

Thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2021 via mobile

Hotel has no internet, i missed important meetings and my daughter online class as well. I wish that they have told us before so I could have look for another hotel to stay with. The room was clean and well maintained.

Date of stay: January 2021
Trip type: Travelled with family
Thank W543SCdanielm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 5 February 2021

Thank you so much for sharing your concerns with us regarding the Wi-Fi outage. I would like to extend our sincerest apologies for how it caused you challenges in accessing the internet. We were assured that the problem was to be fixed expeditiously and did not know that it would extend beyond a short outage. Thankfully, the problem has been resolved and the hotel is back on line. I appreciate your feedback so that we may constantly improve both our product and our service. I am glad to hear that you enjoyed the comforts of the hotel and look forward to your next visit.

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Reviewed 28 January 2021

Unfortunately this stay was way above expectations...
I stayed several times at Live Hotel, but this time wasn't good...
The room wasn't mint clean... when my daughter dropped something on the floor, we found socks under bed since probably a year ago... so much dust... sheets having human hair... toilet paper holder hanging off the wall...
The heat didn't work, and instead of moving to another room, they choose to send maintenance over... this people were nice, but it took them about 2-3 hours of work to get it done... plus the mess (sheets were sprayed with water)... and inconvenience of instead resting and having good time, to put up with administrative things...
The Wi-fi internet didn't work at all during our stay... no fix...

Sorry... bad experience...

Room tip: Choose a lower level... chances to have everything working are better...
Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
Thank norinp2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 5 February 2021

Thank you for taking the time to share your observations while staying with us recently. We utilize all feedback, both positive and negative, to ensure that we consistently provide a superior experience for every guest. I sincerely apologize for the negative perception of the hotel, and am thankful to know that this was the exception to your experiences with us rather than the rule. Please share your confirmation number with us so that we may further our investigation.
We will utilize this opportunity to focus on continuous improvement so that future stays will prove to be exceptional, rather than disappointing. I look forward to your next visit to our hotel to regain the confidence you have placed in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2021 via mobile

Maryland Live Hotel is a multifaceted property for travelers who enjoy luxury accommodations and service. There is limited capacity in the hotel and the Live Hotel staff has it well under control. CDC guidelines are well adhered to and there is an abundance of wipes and hand sanitizer.
The room itself was spacious and well appointed. A nice perk is the bathrobe. There is an assortment of quality toiletries
Dining in the casino is limited. But there are many options outside the hotel.
I spoke with John at the front desk two times. What a gracious, empathetic, and fine representative of Maryland Live.

Date of stay: January 2021
Trip type: Travelled solo
Thank michellefQ4078CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 20 January 2021

Michelle, thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!

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Reviewed 3 January 2021

I decided to take advantage of the special January offer. The hotel is immaculate. I love the artwork and all the contemporary details. The bed was "heavenly," so comfy. The room was sanitized to boot

Room tip: Higher floors have less foot traffic. Accessibility is easy, from garage or casino.
Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
Thank SandraT272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 8 January 2021

Sandra, thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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