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Reviewed 28 January 2021

Unfortunately this stay was way above expectations...
I stayed several times at Live Hotel, but this time wasn't good...
The room wasn't mint clean... when my daughter dropped something on the floor, we found socks under bed since probably a year ago... so much dust... sheets having human hair... toilet paper holder hanging off the wall...
The heat didn't work, and instead of moving to another room, they choose to send maintenance over... this people were nice, but it took them about 2-3 hours of work to get it done... plus the mess (sheets were sprayed with water)... and inconvenience of instead resting and having good time, to put up with administrative things...
The Wi-fi internet didn't work at all during our stay... no fix...

Sorry... bad experience...

Room tip: Choose a lower level... chances to have everything working are better...
Date of stay: January 2021
    • Value
    • Sleep Quality
    • Service
Thank norinp2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 5 February 2021

Thank you for taking the time to share your observations while staying with us recently. We utilize all feedback, both positive and negative, to ensure that we consistently provide a superior experience for every guest. I sincerely apologize for the negative perception of the hotel, and am thankful to know that this was the exception to your experiences with us rather than the rule. Please share your confirmation number with us so that we may further our investigation.
We will utilize this opportunity to focus on continuous improvement so that future stays will prove to be exceptional, rather than disappointing. I look forward to your next visit to our hotel to regain the confidence you have placed in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2021 via mobile

Maryland Live Hotel is a multifaceted property for travelers who enjoy luxury accommodations and service. There is limited capacity in the hotel and the Live Hotel staff has it well under control. CDC guidelines are well adhered to and there is an abundance of wipes and hand sanitizer.
The room itself was spacious and well appointed. A nice perk is the bathrobe. There is an assortment of quality toiletries
Dining in the casino is limited. But there are many options outside the hotel.
I spoke with John at the front desk two times. What a gracious, empathetic, and fine representative of Maryland Live.

Date of stay: January 2021
Trip type: Travelled solo
Thank michellefQ4078CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 20 January 2021

Michelle, thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!

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Reviewed 3 January 2021

I decided to take advantage of the special January offer. The hotel is immaculate. I love the artwork and all the contemporary details. The bed was "heavenly," so comfy. The room was sanitized to boot

Room tip: Higher floors have less foot traffic. Accessibility is easy, from garage or casino.
Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
Thank SandraT272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 8 January 2021

Sandra, thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!

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Reviewed 16 December 2020

Great location! Enjoyed going through the mall. Loved the access to the hotel and casino from the parking garage. Associates at the front desk were very nice and helpful. Looking forward to my next trip in the Spring .

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank itsagamble2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 18 December 2020

Thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We are looking forward to having you stay with us in the spring!

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Reviewed 10 December 2020

It was even this clean and neat BEFORE the pandemic. People are nice at hotel and in casino, with possible exception of the restaurant folks but I wouldn't like their job either. Casino is fun, some delay in getting paid off, but I don't mind really! Nothing smells of smoke or food. Good and functioning TV with a remote that doesn't need new batteries. All good.

Room tip: always ask for room near elevator so I don't have to walk far. However, it is always quiet.
Date of stay: December 2020
    • Location
    • Cleanliness
    • Service
Thank fichucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland Live, Marketing at Live! Casino & Hotel, responded to this reviewResponded 11 December 2020

Thank you for your review of Live! Hotel. We are glad to hear that you enjoyed your stay. We hope to have you stay at Live! Hotel again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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