Hotel has no internet, i missed important meetings and my daughter online class as well. I wish that they have told us before so I could have look for another hotel to stay with. The room was clean and well maintained.More
- Free Wifi
- Free parking
Hotel has no internet, i missed important meetings and my daughter online class as well. I wish that they have told us before so I could have look for another hotel to stay with. The room was clean and well maintained.MoreShow less
Thank you so much for sharing your concerns with us regarding the Wi-Fi outage. I would like to extend our sincerest apologies for how it caused you challenges in accessing the internet. We were assured that the problem was to be fixed expeditiously and did not know that it would extend beyond a short outage. Thankfully, the problem has been resolved and the hotel is back on line. I appreciate your feedback so that we may constantly improve both our product and our service. I am glad to hear that you enjoyed the comforts of the hotel and look forward to your next visit.
Unfortunately this stay was way above expectations...
I stayed several times at Live Hotel, but this time wasn't good...
The room wasn't mint clean... when my daughter dropped something on the floor, we found socks under bed since probably a year ago... so much dust... sheets having human hair... toilet paper holder hanging off the wall...
The heat didn't work, and instead of moving to another room, they choose to send maintenance over... this people were nice, but it took them about 2-3 hours of work to get it done... plus the mess (sheets were sprayed with water)... and inconvenience of instead resting and having good time, to put up with administrative things...
The Wi-fi internet didn't work at all during our stay... no fix...
Sorry... bad experience...
Thank you for taking the time to share your observations while staying with us recently. We utilize all feedback, both positive and negative, to ensure that we consistently provide a superior experience for every guest. I sincerely apologize for the negative perception of the hotel, and am thankful to know that this was the exception to your experiences with us rather than the rule. Please share your confirmation number with us so that we may further our investigation.
We will utilize this opportunity to focus on continuous improvement so that future stays will prove to be exceptional, rather than disappointing. I look forward to your next visit to our hotel to regain the confidence you have placed in us.
Maryland Live Hotel is a multifaceted property for travelers who enjoy luxury accommodations and service. There is limited capacity in the hotel and the Live Hotel staff has it well under control. CDC guidelines are well adhered to and there is an abundance of wipes and hand sanitizer.
The room itself was spacious and well appointed. A nice perk is the bathrobe. There is an assortment of quality toiletries
Dining in the casino is limited. But there are many options outside the hotel.
I spoke with John at the front desk two times. What a gracious, empathetic, and fine representative of Maryland Live.
Michelle, thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!
I decided to take advantage of the special January offer. The hotel is immaculate. I love the artwork and all the contemporary details. The bed was "heavenly," so comfy. The room was sanitized to boot
Sandra, thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We hope to have you stay with us again soon!
Great location! Enjoyed going through the mall. Loved the access to the hotel and casino from the parking garage. Associates at the front desk were very nice and helpful. Looking forward to my next trip in the Spring .
Thank you for your review. We are glad to hear that you enjoyed your stay at Live! Hotel. We are looking forward to having you stay with us in the spring!
It was even this clean and neat BEFORE the pandemic. People are nice at hotel and in casino, with possible exception of the restaurant folks but I wouldn't like their job either. Casino is fun, some delay in getting paid off, but I don't mind really! Nothing smells of smoke or food. Good and functioning TV with a remote that doesn't need new batteries. All good.
Thank you for your review of Live! Hotel. We are glad to hear that you enjoyed your stay. We hope to have you stay at Live! Hotel again soon!