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Reviewed 24 February 2020

Front desk workers were nice. The pool was too small and cloudy. There was a parrty in the lounge below us and the music was so loud we couldn't sleep. The front desk phone always had a busy signal. Went down to complain about loud music and was told the party would end at 10pm. Party still going strong at 10:45. Would never stay here again.

Room tip: Stay above the 2nd floor or you will hear music from the lounge.
Date of stay: February 2020
    • Rooms
    • Cleanliness
    • Service
Thank TLG9205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Aloft Arundel Mills BWI Airport, responded to this reviewResponded 25 February 2020

Dear TLG9205,

Thank you for being our recent guest and for taking the time to share your helpful evaluation. We appreciate your positive feedback regarding the welcoming service you were provided by our team, as there is no greater compliment we can receive. Nonetheless, we want every guest to leave with a lasting and favorable impression of our hotel, so we are sorry that the event held at our hotel's lounge disturbed your peace during this stay. We will certainly follow up with our leadership team appropriately to ensure our valued guests always receive the seamless experience they expect of our brand. We do hope that you will consider us in the future so that we can reward you with the fulfilling experience you always deserve.

Sincerely,
Rustin Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2020 via mobile

My go to location when visiting the grandkids. Dezjon at the front desk is a kind and delightful young lady thats always welcoming. The staff is very accommodating w/o being intrusive, not to mention the hotel is always both clean and priced well.

Date of stay: January 2020
Trip type: Travelled with family
Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Aloft Arundel Mills BWI Airport, responded to this reviewResponded 19 February 2020

Dear Craig G,

Thank you for acknowledging our outstanding service at Aloft Arundel Mills BWI Airport. We are glad our location proved to be convenient for your plans. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We are delighted to read that Dezjon went a step beyond to make your stay more comfortable. Your compliments will undoubtedly be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit.

Sincerely,
Rustin Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2020

Upon arrival, we were greeted by the front desk staff who made us feel very welcome. The room we received didn't have a refrigerator so after calling down to the front desk, the issue was immediately handle. Shantell gave us another room and made sure we were pleased. Shantell is a great asset to this company. This is definitely home away from home!

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Xquisite365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RustinMo, General Manager at Aloft Arundel Mills BWI Airport, responded to this reviewResponded 2 February 2020

Xquisite,
Thank you very much for your visit and your follow up 5 star review of the Aloft Arundel Mills.
We appreciate you making note of our speedy recovery from an initial issue.

Thank you very much ..


Rustin Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2020

Stayed there the weekend. Desk staff was great, particularly Ryann. They even helped me out when my car broke down, letting me leave it until towed away.
The bar had a nice friendly crowd. I have no complaints.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank johnsN9808ET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RustinMo, General Manager at Aloft Arundel Mills BWI Airport, responded to this reviewResponded 2 February 2020

Thank you for your visit and your follow up 5 star review at the Aloft Arundel Mills. We are sorry to hear about your car but grateful that Ryann made accommodations for you to relieve some of the stress.

We hope to see you again soon.

Rustin Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2020 via mobile

Awesome hotel with a very new age feel. Bar is amazing. Outside area to lounge, a pool and I was very pleased, and am already preparing to come back next month to visit the mall and casino which is literally across the street. Perfect location for restaurants as well.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RustinMo, General Manager at Aloft Arundel Mills BWI Airport, responded to this reviewResponded 2 February 2020

Jamie,
Thank you very much for your visit and your follow up 5 star review of the Aloft Arundel Mills. We appreciate your feedback and acknowledgement of our in house amenities as well as the proximity to local attractions.

We hope to see you again soon!

Rustin Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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