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All reviewslobster shackbeautiful propertybreathtaking viewsfire pitthe outdoor hot tubcoffee stationnautical themenew englandfamily poolcoffee barperkins covemain restaurantinfinity poolself parkingget awayguest roomsgreat weekend
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A TripAdvisor Member
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Reviewed 3 weeks ago

Excellent property - everything was exceptional - would stay again and would
recommend to any and all of my friends. The entire property was great - our room overlooked the cliffs and the ocean - the view was stunning. The service and the food and the entire experience was one of the best I have ever had. Thank you Cliff House - we will be back. :)

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We spent 4 days here..this hotel is beautiful...the views, the decor, our room.. all very nice. It’s definitely on the higher end of places to stay in this area which is why we chose to stay here along with they advertise an adults only pool and hot tub with a newly added family pool. This is definitely NOT the case. The adults only “Serenity” pool was filled with unsupervised children. I was in the hot tub with kids jumping in off the side and swimming UNDER the water with goggles and masks on IN THE HOT TUB. One day there were even LITTLE children in life jackets in the hot tub with NO parents that clearly had a sign posted no one under a certain age should be in that temperature water. When I asked about it I was told that too many people complained about not being able to use this pool. The family pool has a beautiful view as well with a lower temp hot tub and pool toys, hammocks, games and a nice yard for playing. We spent some nice quiet time there but it too was soon filled with children. We specifically booked this hotel to not have to deal with a hot tub and pool over run with kids...and we did NOT get that...and for that will not be back. The hotel is falsely advertising an adults only pool, they need to either enforce the rules or stop advertising it.
On another subject the Tiller restaurant was terrible. Some of the worst service we have EVER had and the food was just as bad. They did take one of our dinners off the bill (which was very much appreciated) but we couldn’t even complain about it because our server never returned once we got our food. This was the only meal we ate here...so bad we will never return. We did try and have a drink here when we first arrived and the service at the bar was just as bad.
Positives - Valet, Concierge, Front Desk people all were fantastic. The servers at Nubbs Lobster Shack were perfect!! (Food and drinks there were good too) The coffee shop was nice and had delicious pastries and parfaits and the outside fire pits were a nice addition along with beautiful grounds.
Bottom line we would love to stay here again but won’t spend the money for extra perks we didn’t receive. If you’re looking for quiet, relaxing, romantic...there are some nice areas outside the perimeter on the rocks and grounds but you won’t get this on the hotel property.

Stayed: June 2018, travelled as a couple
6  Thank amylou4949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Manager at Cliff House Maine, responded to this reviewResponded 2 weeks ago

Dear amylou4949,

Thank you for your recent review of Cliff House, Maine on TripAdvisor and thank you for your positive comments in regards to our location, stunning views but most of all we appreciate your comments about our staff at Valet, Nubbs Lobster Shack and our Concierge Staff. We are disappointed to read that you feel we missed the mark in communicating our new family pool to all of our guests as we have worked tirelessly to accommodate families and couples to deliver a memorable experience at Cliff House. Again, thank you for taking the time to review Cliff House. We hope to have an opportunity to regain your trust and welcome you back to the southern coast of Maine in the near future. Sincerely, the Cliff House Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

After visiting the New England coast many times, this may be the most quintessential New England hotel/resort I've seen. The facility and land/oceanscape is breath-taking and the experience is truly world class.

  • Stayed: June 2018, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank 32longhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is a well run hotel. Everything is 1st class and well thought out. The views are amazing. The staff are eager to please and are given the power to do this. We were on a tour of the coast of Maine. This was our last stop. Couldn't have been more pleased. This is a special place.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank cooley65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

My wife and I stayed on sight for three nights. Stunning views, great accommodations, very good spa. The Tiller restaurant food was solid, but service was not good. Would expect greater attention to details from individual wait staff and their managers.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Zindytoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Manager at Cliff House Maine, responded to this reviewResponded 2 weeks ago

Dear appistorio,

Thank you for your recent review of Cliff House, Maine on TripAdvisor and thank you for your positive comments in regards to our stunning views, great accommodations and world class Spa. We also appreciate your comments on our quality of food in The Tiller restaurant but concerned with your specific service experience. Please contact us at 207-361-1000 for a detailed discussion on your experience. Thank you again for taking the time to review Cliff House, Maine. We look forward to welcoming you back to the southern coast in the near future. Sincerely, the Cliff House Team

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