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The Gateway Hotel Marine Drive Ernakulam
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Reviews (1 297)
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Reviewed 3 August 2015

I stayed at The Gateway Hotel for 2 nights. the overall experience was good, despite of some challenges with the amenities in the room. The complimentary Marine Drive Cruise Service was really Awesome and the Room had a nice view. I would recommend the Hotel and really like to stay their again.

  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded 8 August 2015

Dear Guest

Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.We are glad to know that you enjoyed your stay with us and apologise for the inconvenience due to the room amenities mention.The sea views from our rooms , daily sunset cruise in the evening and the famous marine drive walkway access from the hotel itself makes us ideal for leisure as well as business traveller and thank you for your mention of the same on this forum.The entire team at The Gateway Ernakulam looks forward to welcome you back soon.

Thank you for choosing The Gateway Hotel Marine Drive Ernakulam!

Sangita Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2015

Amazing hotel, ideal for business and leisure traveller. Restaurant is so located with a view to harbour, cruise boats, marina walk, it should be visited to experience, For business traveller, it is most ideal due to its location.

  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sameer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded 8 August 2015

Dear Guest

Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.We are glad to know that you enjoyed your stay to its best and rewarded us with a five star rating.Your feedback goes a long way to keep our team members motivated and we truly thank you for that.We look forward to welcome you back soon.

Thank you for choosing The Gateway Hotel Marine Drive Ernakulam!

Sangita Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2015

Raw and naive service from the Reception, who did not know the product they were working in. Poor start to our stay. The hotel was great, the food good and the Duty manager was extremely obliging to our requests.
The travel desk and arrangements were good.
The rooms were great comfort level and a good leveler.
Has the potential to improve and pose a threat to the best.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rajivmnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded 8 August 2015

Dear Guest

Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.Please accept my sincere apologies for the inconvenience caused to you due to the inability of the team members to assist you at the reception however I am glad that in spite of a not so good start you were happy with the other services of our hotel and thank you for leaving such a constructive feedback for us.We certainly look forward to welcome you back soon with a much improved team at the reception.

Thank you for choosing The Gateway Hotel Marine Drive Ernakulam!

Sangita Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2015

Location is ideal for business or leisure - marine drive is 2 minutes walk, MG Road is 10 minutes drive. About 1 hr from airport on a good traffic day. Good breakfast spread. Check in - out were fast & efficient.

However, staff responding to service requests were late & required reminders – unbecoming of Taj service standards. Hotel looks quite dated from outside and inside the room.

Not worth the prices they are charging for rooms

Room Tip: Upper floors have good view of Cochin waterfront
  • Stayed: July 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank lee75bangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded 8 August 2015

Dear Guest

Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.Please accept our sincere apologies for the inconvenience due to service delays and the same has been shared with the relevant team for corrective measures.We thank you for your apposite mention about our location which will definitely help the fellow travellers.

Thank you for choosing The Gateway Hotel Marine Drive Ernakulam!

Sangita Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2015

Everything regarding an awesome holiday stay in a star hotel was met. .(well except for the elevators . .hope you will fix them soon) Definitely will recommend for others . . And yea. . Thank you for the complimentary sunset cruise :)

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mathews j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this reviewResponded 7 August 2015

Dear Guest

Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. We are glad to know that you enjoyed your stay with us and apologise for the inconvenience due to the elevators.We look forward to welcome you back soon.

Thank you for choosing The Gateway Hotel Marine Drive Ernakulam!

Sangita Rawat

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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