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Reviewed 28 June 2018

First class food first class staff first class location first class accommodation. Shame about the storm, but had a great holiday. Unfortunately a small minority of American visitors seem to think that because this is an all inclusive hotel, that you have to consume alcohol every waking hour, the consequence of this is volume control is nonexistent and they get louder and louder with no regard to other guests,lucky for the rest of us there are other bars to move to.

Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank algernonwinston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 28 June 2018

Hola Dear algernonwinston,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination.

We hope you give us the opportunity of hosting you in the near future at, El Dorado Maroma, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us.


General Manager
El Dorado Maroma by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

El Dorado Maroma never gets old! We've been coming for 9 years and it's still just as beautiful and amazing to us. Although the beach is perfect, the staff is what makes this elegant resort top notch. Every member of the Maroma family is there to serve you in any possibly way to make your trip more relaxing and enjoyable.
I would like to say thank you to the people who personally went out of their way for us -
Our butlers - Liz and Ele. You are amazing and so kind. Excellent service!
My Laura, Osel, Chef Patty, and Isabella - You do so much to help me. Thank you for always making sure I had the most delicious food to eat from sunrise to sunset!
Candido - you are the best! You take such care and make our room perfect everyday
Manuel and Armando - the best of the best beach butlers. So kind and nice to talk to.
Diego - I would like a glass of sea water please - with extra fish :-) You are the funniest!
Ricardo - you are so nice and it is a pleasure to see you on the beach now.
Lorena and Herbert - the absolute best massages in Mexico! You both are it!
Chef Andreas - there are no words that express how amazing you are and how much we appreciate what you've done for us. Thank you. I get 10 days a year when I don't have to worry. You're in charge.
Mio Restaurant - Joshua and Juan Cahich, you were amazing waiters. Chef Jorge was brilliant with his dishes and Augustine - The Captain - You are forever our friend. Thank you for your sincerity. You speak from your heart and it shows.
Caribbean Restaurant - Feliz and Joshua are wonderful waiters.
Kiyoko Restaurant - Belisario and Luis - fabulous waiters. Chef Jorge went out of his way to make sure everything was perfect.
Palafitos Restaurant - Mario and Oscar - the most professional waiters. Such dedication. Captain Jorge - you are the best. Thank you for treating us to such hospitality! Chef Miguel - Amazing, amazing, amazing food! You're such a talented chef!
Chef Edilberto and waiter Oscar - our in suite dinner was so classy and the food was perfect. You made our night so special.
Papitos - Hostess Gabriella - we love you. You're so sweet! Thank you for always knowing just what we wanted. Waiters David, Vanilly, Jose, Uriel, and Andreas, you all are the best. It was so fun coming to Papitos for breakfast and lunch everyday with all of you there. (Vanilly, you make everyday fun for everyone around you). Frederico, thank you for always remembering just what we like everyday!
Activity director Alex - we love seeing you every year. Thank you to you, DJ, Chris, Daniel, Mimi, Oscar, and Lalo.
Gabrielle - we look forward to seeing you first when we arrive and you greet us at our car.
We've already booked our April 2019 trip and we're hoping to bring the kids in Dec 2018. It's such a comforting thought knowing we get to see all of you every year and we will be treated like royalty - from food to service. We really appreciate the work everyone puts in to making our trip so relaxing.
Joselyn - thank you for everything you do for us. We really appreciate you and the hard work you put into welcoming us and serving us with the best staff and hospitality.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank jillskipnis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 28 June 2018

Hola Dear jillskipnis


Thank you for your wonderful review of your experiences at El Dorado Maroma, it was a pleasure to host your 9th visit and we are very happy to hear that you enjoyed your Karisma experience.

Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

We are looking forward to welcome you back again at El Dorado Maroma, your Mexican Home.


General Manager
El Dorado Maroma by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

We are celebrating our 20th wedding anniversary here in a few weeks! I have been gifted a spa treatment and I have reached out to find out what it is, and when we can book it for! I have been passed around to so many people and everyone promises a response in one day. We are going on 3 weeks now! I am pretty nervous about the pass-the-buck attitude and hope this trip is worth the very big price tag!

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Service
2  Thank mcreio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 8 August 2018

Dear mcreio,

On behalf of the all staff and the management team at El Dorado Maroma Riviera Maya, a SPA Resort by Karisma we would like to thank you for your time taken to write your pre trip experience.

As you may know, TripAdvisor does not link your reservations, so I do invite you to contact us directly at customerservices@karismamexico.com in order to continue our communication with you directly and forward your requests to the appropriate departments to assist you further making your stay memorable.

Thank you once again, your feedback is truly invaluable to us and we are looking forward to host your stay with us.

Kind Regards,
Your Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Staff here is wonderful! Danny, Jesus, Mimi, and Alex (entertainment crew) and Manuel (beach butler) went above and beyond. Turn down service every night was a treat. Food was incredible! Didn’t want to leave! Plenty of activities to stay busy but not too many where it was overly active on the resort. My only complaint of the whole resort is that the pool closed at 6pm. Other than that it was perfect!

Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank bbenak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 28 June 2018

Hola Dear bbenak,

How good it feels to read reviews like yours telling us how amazing your vacations were. It is an honor that you had chosen El Dorado Maroma for your honeymoon.

Thank you for letting us know your kind opinion. We are pleased to know that our team made a great job and your days here were great. We have sent them your kind comments and they are glad to know that their service met your expectations.

We look forward to welcoming you back again, maybe for a first year anniversary? We will have the champagne chilled, awaiting your next arrival!

Hoping to see you soon,


General Manager
El Dorado Maroma by Karisma

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Reviewed 27 June 2018

Palafitos Overwater bungalows are the best!! Ivan is the most amazing Butler. There’s no other room I would even look for at this resort. Alberto was a great waiter. Palafitos restaurant delish! We hope to be back once a year! We had everything we could possibly need. The couples massage overlooking the water was soothing and just what the doctor ordered. Thank you el dorado maroma! The glass bottom floors are one of the best features of the room! We enjoyed the Butler Thomas as well even though it was only a short time. The whole staff was extremely accommodating and they really made our anniversary special. We already recommended palafitos to many couples. Great place for adults only. The flight from Miami is so short it’s worth the trip!

The car service was great as well. A trip to remember. Next time we will stay at least one more night. The staff is so interested in making sure all the i’s are dotted and the t’s are crossed. The weather was fabulous. Loved having our own dock to lie out on. The cleaning service did a nice job as well. The gurlain bath products are top notch. Thank you to everyone there that made it a unique vacation.

Room tip: Palafitos overwater bungalows for sure!
Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank nechama71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 27 June 2018

Hola Dear nechama71,

Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience.

We are pleased to know that our team made a great job and your days here were great. We have sent them your kind comments and they are glad to know that their service met your expectations.

We will be glad to see you again, our team will be glad to share another amazing holiday

Hoping to see you soon,


General Manager
El Dorado Maroma by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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