Nice place , food ok, however £12 for 4 prawns and four little cubes of black pudding,
Thing that annoys is they think acceptable to add 10% service charge, and to remove you have to go to the bar.
This add tip to bills getting out of hand
Thanks so much for taking the time to leave us a 3 star review- we welcome everyone's feedback and opinions. Sorry to hear you were disappointed with our portion size of our prawn starter dish - we do source fresh local high quality products delivered daily which is therefore reflected in our prices. Also it is standard practice everywhere now all restaurants have a service charge on the bills and this is well advertised on all our menus and receipts for you to see before you have to pay the bill and it is optional so it can be removed if you wish you just have to let us know...Sorry to hear you feel this way but it is just the norm now. Thanks Bryony -Duty Manager.
18 - 22 of 1 387 reviews
After a trip on The Forth we stopped in at the Railbridge for something to eat.
Ordered egg mayonnaise and a cheese/coleslaw sandwich on brown bread both which came with a very small salad and nachos and 2x tea's.
The brown bread was hard, definitely NOT fresh bread by any means, the nachos were soft and inedible and the spoon that came with one of the teas had a thick layer of something stuff to it !
When we asked for the bill we informed the server who made a face and made no apology or offered any explanation for the poor offering or dirty cutlery (nor offered any discount !!) we asked for the service charge to be removed which took 2 further attempts to get right- says it all really !
Overall extremely disappointed and regretted visiting this restaurant which we know well. It was one of our favourites at Queensferry however it's now no better than a roadside cafe, the food quality over the past few years has gone downhill with no signs of improvement. The customer service is fairly non existent other than 'here's your food, 'here's you bill' and a 'move along' attitude .... best advice is to seek somewhere who will appreciate your custom, offer value for money, provide a decent standard of food with clean cutlery - too much to ask for ???
Thanks so much for taking the time to leave us a review, we appreciate all feedback whether good or bad. So sorry to hear of your disappointment with your recent dining experience with us- thanks so much for letting us know of your issues and opinions I can only apologize for this as this should not of been the case. So sorry you feel this way about our establishment and the changes that have been made, I will be sure to speak to all my staff and let them know and to make sure this does not happen again. Hopefully you would be willing to give us another chance and return again. Thanks Bryony- Duty Manager.
First time we've been ..we sat outside the view was amazing with the bridges ..steph who served us was brilliant took time out to include my disabled daughter in her conversation and generally looked after us great...food was beautiful hot and fresh and filling
Thanks so much for taking the time to leave us a 4 star review- we are extremely grateful. Glad to hear you enjoyed our incredible view that we are so lucky to have here on our doorstep - it is so beautiful isn't it. Also happy to hear our amazing waitress Steph looked after you well whilst you enjoyed our amazing food, (i will pass on your comments to her which I'm sure she'll be delighted to hear). Hope you choose to return again soon to make that 4 star a 5. Thanks Bryony- Duty Manager.
Amazing service by Viki and the food was delicious. Great selection of veg options. Definitely will be back with the family.
Thanks so much for taking the time to leave us a 5 star review- we are extremely grateful and love to hear of everyone's feedback. Glad to hear you were looked after well by our fantastic waitress Vicky and enjoyed our delicious home made food, I will pass on your comments to her which I'm sure she'll be delighted to hear. Glad to hear you will definitely return again with the rest of your family. See you again soon. Thanks Bryony - Duty Manager.
The haggis, neeps and tatties was delicious. Along with some local Scottish beer. Amazing view of Forth bridge. I love Scotland.
Thanks so much for taking the time to leave us a 5 star review - we are extremely grateful and love to hear of everyone's feedback. So happy to hear you enjoyed your recent visit to our restaurant and our amazing haggis, neeps and tatties whilst enjoying the incredible view we are so lucky to have here on our doorstep. Glad you love Scotland just as much as we do- it is beautiful isn't it. Hopefully you will return to our restaurant again some day. Thanks Bryony - Duty Manager.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Updating Map... 