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Reviews (206)
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All reviewsfront deskfire pithome away from homethe general manageran extended stayoutstanding hotelgreat place to staywould definitely stay here againvolleyball tournamentevening receptionwould highly recommend this hotelclean roomsexcellent staylobby areahot tubindoor poolhotel room
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Reviewed 9 November 2017 via mobile

This is not a Residence Inn. It is a hotel room with a kitchenette and the website description is totally misleading. I have stayed in many Residence Inns over the years and they have all had full kitchens as this one advertises - but don’t be fooled. The kitchen does have a full size refrigerator but a microwave and two burner stove top (built in hot plate) does not constitute a conventional stove and oven as their website claims. The cookware is barely serviceable as the frying/sauté pan is domed in the center so any oil ends up in a ring around the outside and since it’s not flat, you can’t cook anything evenly. No dishwashing soap is provided, only a one shot automatic dishwasher detergent packet was provided. The phone is next to the bed rather than on the desk making it very difficult to conduct business calls. Get the studio room if you want a king size bed as the wall in the one bedroom only leaves enough room for a queen size bed. The hot tub jets don’t work and the hot tub was barely warm. The staff acknowledged that the jets have never worked right and claimed to turn the heat up but there was no change. It is the most dissatisfied I have ever been with a Marriott property and I’m a Gold rewards member so I stay in a lot of them. If you are a business traveler looking for just a hotel room it’s probably fine although wildly overpriced. If you are expecting an extended stay suite, stay someplace else.

Stayed: November 2017, travelled with family
Thank gannukes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBGeorge, General Manager at Residence Inn Indianapolis Northwest, responded to this reviewResponded 10 November 2017

Dear Gannukes,

Thank you for taking a moment to share your experience with us. I am sorry to hear you did not enjoy your stay. I wanted to take a moment to address a few items you have listed in regards to false advertising. I apologize that you were mislead into thinking we had full ovens in our guest rooms. Our website states that the kitchenettes for all of our room types only have a Stovetop, not an oven. We do use the brand required cookware and frequently replace pots/pans as needed so I apologize if yours was not adequate enough for your cooking needs.

We are sincerely interested in learning more about your experience. When convenient please contact the hotel and ask to speak with a member of management so that we can properly address your concerns. This is certainly not feedback we are accustom to hearing nor we would allow to repeat. Thank you again for your feedback and I hope we have the pleasure of speaking soon.

Sincerely,
Kristine

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Reviewed 25 October 2017 via mobile

Very nice hotel. Front desk staff treated me like family and made me feel welcome. Room offers modern amenities. Very clean and cozy. Would definitely recommend. Hotel was booked, but room was very quiet.

Stayed: October 2017, travelled on business
Thank Concerned38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBGeorge, General Manager at Residence Inn Indianapolis Northwest, responded to this reviewResponded 27 October 2017

Dear Concerned38,

Thank you for choosing to stay at the Residence Inn Indianapolis Northwest. We are so pleased to hear that you enjoyed your stay! I am excited to hear you felt like family, as we strive to make our hotel the home-away-from-home for our travelers. Please know your kind words will be shared with the our team. Thank you again and we look forward to serving you again in the future!

Best Regards,
Kristine

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Reviewed 17 October 2017

We enjoyed our stay while there for a competition. Plenty of restaurants nearby as well as a Starbucks in walking distance. They offer breakfast, complimentary, in the morning as well. Hotel was quiet and professional which is what we needed at that time

  • Stayed: January 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank JennamurskiRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBGeorge, General Manager at Residence Inn Indianapolis Northwest, responded to this reviewResponded 19 October 2017

Dear JennamurskiRN,

Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay! Thank you for choosing Marriott and we look forward to serving you again in the future.

Best Regards,
Kristine

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Reviewed 17 July 2017 via mobile

This hotel is located right by a busy highway but seriously it is tucked away and you can't hear the traffic at all. The staff is very nice, the breakfast is good, and the hotel is very clean. They are also very responsive to requests - we had a coffee maker break at 10pm and they were quick to replace it for us. Will be sure to stay here again on our next trip.

Stayed: July 2017, travelled with family
Thank brydea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBGeorge, General Manager at Residence Inn Indianapolis Northwest, responded to this reviewResponded 19 July 2017

Dear Brydea,

Thank you for taking the time to tell us about your trip. We are thrilled to hear that you had an excellent stay with us and that we were able to meet your expectations while visiting Indianapolis. We look forward to serving you again in the future!

Best Regards,
Kristine George

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Reviewed 13 July 2017

We booked a room at the Residence Inn Indianapolis Northwest for a family get away. It was clean and met our needs for the trip. It was 95 degrees, so I was really glad the air conditioning worked great. The staff was extremely friendly from the moment we walked in. They told us the times that complimentary food and beverages would be served. We went about our business and got back late to the hotel. I inquired about getting a beverage even though we had missed the cut-off for the free beverages, but the manager on duty, Kristine George, personally took care of us. All the staff made us feel very welcomed, but Kristine George bent over backwards to make our stay even better. While she was taking care of us, she asked us about our day and our plans for our time in Indy. Kristine George was genuinely friendly and really seemed like the kind of person you wouldn't mind hanging out with. Overall, it was a great stay with friendly and attentive staff. I would recommend this hotel to anyone. Thanks to Kristine and all the staff at Residence Inn Northwest for helping to make our family trip fun and memorable!

Room Tip: The side away from the highway is more quiet.
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AJBrown68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KBGeorge, General Manager at Residence Inn Indianapolis Northwest, responded to this reviewResponded 17 July 2017

Dear AJBrown68,

Thank you for taking a few moments to share your experience with us. I am thrilled to hear that my team and I contributed to making your stay enjoyable! I will be sure to share your comments with the team and congratulate everyone on a job well done. It was truly a pleasure meeting your family and we all look forward to your next return to Indianapolis. I hope you enjoyed the zoo and the other attractions you were visiting!

Best Regards,
Kristine

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