Our room hadn't been cleaned and it took some real arm twisting to actually get it done. We were really frustrated by our experience, it was the worst experience we've had at a Wyndam Hotel and we would not stay here again.More
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Our room hadn't been cleaned and it took some real arm twisting to actually get it done. We were really frustrated by our experience, it was the worst experience we've had at a Wyndam Hotel and we would not stay here again.MoreShow less
Wow, I hate hearing this. There is no excuse/ reason for you to have felt this way while here. Did you speak to the front desk staff?
I will in your behalf. Please believe this is not our way of taking care of our guests. If you're ever in Fort Wayne again and consider giving us another chance, please contact the front desk and let them know that I have invited you back in order to prove that what happened last time will not ever happen again.
The room was wonderful, the pool was refreshing and the staff was on the spot. The breakfast had a lot to choose from and when something was running low they filled it right away. When I go back to Fort Wayne I will only stay at this place.
Thank you for your kind words. We really do try to make your stay as comfortable as possible.
Front desk clerk was extremely nice, thoughtful and friendly. Room was nice & clean ... nothing fancy but I have no complaint. I did not take advantage of the breakfast, however I have in the past at this location and was happy with it. Would stay again.
I have stayed here many times. But, on this visit, I didn't have the outstanding experience as in the past. The hot water ran out during my shower twice: once on a Friday morning and the other on a Sunday morning. When I mentioned this to the staff, I was told it was probably due to a lot of people showering at the same time. However when I showered at 5 am on my day of departure, I could feel the hot water going away. That morning not many folks were booked. The breakfast area on my day of departure had food crumbs (bits of egg and waffles) from the previous morning around the area where the hot food is served. Also the breakfast setup was later than the 6 am start time posted.