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11 - 16 of 74 reviews
Reviewed 7 May 2017 via mobile

We stayed at this hotel on 5/6/17 for an early morning game. While it's a 2 star hotel it deserves 4 because it has friendly staff, it's clean, offers a continental breakfast and you need a key card to get in after 9:30pm so safety isn't an issue. I honestly think the woman behind the counter would have given me her shirt off of her back if I would have needed it. She was lovely. The owner is doing upgrades here and there to try and make it nicer. It is a no nonsense place that was a good value for the cost. I would stay again.

Date of stay: May 2017
Trip type: Travelled with family
1  Thank Ronald M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AmericasBestInnCU, Property Manager at America's Best Inn Urbana Champaign, responded to this reviewResponded 21 May 2017

Ronald, thank you for your kind reviews. Living on the property allows me to go the extra mile for my guests. It is truly my home that I share with my guests. Please, visit us again. Mike, Property Manager.

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Reviewed 9 April 2017 via mobile

Rented one night. Worst hotel I've stayed in aside from a descent bed. Tried to tell me 3 hours ahead I rented for the next night. Not true. Wanted more money. I Said not happening so they said they would honor the rate. Arrived when I said I would with two young kids. Entryway for Second floor room smelled like an old smokey bar. No one has been able to smoke indoors in Illinois for years now. Hoped for better in our room. Awful smoke smell In The room as well. Had to take my inhaler all night for asthma while running the fan. Woke up figured I'd wash the stink off and run for it. NO HOT WATER! Run from this place. Not even an offer of even a small refund. I'll be calling my insurance company to fight charge. Might call the state to report them for allowing smoking as well.

Date of stay: April 2017
Trip type: Travelled with family
2  Thank SharonC571
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AmericasBestInnCU, Property Manager at America's Best Inn Urbana Champaign, responded to this reviewResponded 21 May 2017

Thank you, Sharon for your candor. We are now under new management. I am in charge of the transition team. Smoking laws in Illinois are governed by the local government. I am lobbying for all hotels to be non-smoking in Urbana. There has not been a local ordinance in Urbana, so, in all honesty, it is not fair to the smokers. We strongly encourage the smokers go outside. After 5 visits by our plumber, we have isolated the problem. We have a very active plan to fix the problem. I apologize that we did not exceed your expectations. I encourage you to talk to the local government. We strongly uphold the laws that govern our establishment. We have yearly inspections by the local fire department, as well as regular inspections by local governing agencies that oversee hotels in Urbana. We also have to be licensed by those agencies. Thank for your candor. Mike, Property Manager.

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Reviewed 19 December 2016 via mobile

My bed was comfortable. All of the plumbing worked. I saw no bugs. The furniture was older but just fine. It had a flat screen television although I never turned it on. It is within walking distance of the University of Illinois campus. The carpet had a tacky feeling to it. Some odd looking people staying in another section of the hotel or hanging around outside.

Overall it was acceptable. It is a discount hotel so keep that in mind.

Date of stay: November 2016
Trip type: Travelled with friends
1  Thank MadMike96
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AmericasBestInnCU, Owner at America's Best Inn Urbana Champaign, responded to this reviewResponded 26 December 2016

Thank you for your candor. Your feedback is very valuable to me as an owner. I will always promise my guests to challenge the status quo, that is why I live on the property because I want the best for my guests, as well as my family.

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Reviewed 11 December 2016

Good location for 1/2 Marathon. Room and common areas are very outdated but the a/c was excellent so I slept very well. Shower only had luke warm water, which was a huge disappointment. Breakfast is very forgettable.

Room tip: Location and good a/c, everything else mediocre
Date of stay: April 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank FamilyofFiveMortonIL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AmericasBestInnCU, Owner at America's Best Inn Urbana Champaign, responded to this reviewResponded 17 December 2016

I am aggressively making updates, but some are behind the scenes. The hot water problem is a very complex one, since we have a very involved public building commission, we have to abide by codes and regulations, which take time. One our most recent updates was installing new air conditioning units into rooms. My apologies that we did not exceed your expectations, but I promise to continue to challenge the status quo. I hope you will visit us again.

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Reviewed 18 November 2016

I had to stay one night for an interview early in the morning. The rooms were a little outdated. But what do you expect for what you pay. I think for the price, location, and the nice managers it's worth while looking into. Free parking and a gas station across the street is a bonus.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Steven H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AmericasBestInnCU, Owner at America's Best Inn Urbana Champaign, responded to this reviewResponded 17 December 2016

Thank you for your valuable feedback. I disagree with you. We should exceed your expectations, regardless of the price you pay. We are a family owned and operated business that appreciates guests like you. Please, visit us again when in the area.

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