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Reviewed 12 July 2018 via mobile

Grandeur buildings in a good location but the hotel is very date's with some issues. The check in lines were consistently very long. Even if you are valued loyalty member, the lines are long. It took us over 30minutes in the evening to get checked in. The rooms are small and drab. We were in the north tower so no great views. Didn't live up to the standard one would expect at InterContinental

Date of stay: July 2018
Trip type: Travelled with family
Thank ZMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 16 July 2018

Dear ZMR,

It was a pleasure to have hosted you and we thank you for sharing this review. We greatly appreciate guest comments as they help us to discover what is most loved about our hotel and how we might elevate the experience even further. We trust that our central location was your favorite part of the stay and we invite you to visit us again right in the heart of Chicago so that we might restore your confidence in our hotel.

Yours Sincerely.
Pete Demay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

Had a lovely trip to Chicago that was made better by the wonderful service, room, and accommodations of the InterContinental Chicago Magnificent Mile. The service was consistently friendly, the atmosphere raised the bar for hotels we've stayed at in Chicago, and the room was just right. You get what you pay for in metropolitan downtown hotels, and you'll get it here, too. It's pricey, but worth every cent if you can swing it. Happy travels!

Room tip: Great views and PERFECT location to enjoy the city!
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank jayberckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 16 July 2018

Dear jayberckley,

We loved having the opportunity to host you during your visit to Chicago and we are thrilled to discover that you could so greatly appreciate our rich history. While our luxurious decor and state of the art accommodations are designed to help guests relax with ease, it is our warm colleagues that make everyone feel at home. We welcome you to settle in with us anytime and hope to see you again very soon.

Yours Sincerely,
Pete Demay
General Manager


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Reviewed 11 July 2018

The place is beautiful, the pool is fantastic, and the staff is friendly. We were given an upgraded room since it was our anniversary. The view was amazing and it is convenient to many local attractions. Highly recommend

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Stephanie Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 13 July 2018

Dear Stephanie,

It was truly a pleasure to have hosted you and yours during such a celebratory occasion and we thank you for sharing this review. We love when we have the opportunity to surprise guests with a little something extra, and we are happy to learn that you thoroughly enjoyed your upgraded view. Our team would again like to wish you and yours a very Happy Anniversary and we look forward to welcoming you time and again for years to come.

Yours Sincerely,
Pete Demay
General Manager

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Reviewed 10 July 2018

After traveling for a full week running around it was a very pleasant to finish the my last stop in the middle of the magnificent mile!!!
The staff is focus on service and details and that is very much appreciated!!!

Date of stay: September 2017
Thank Vladimir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 12 July 2018

Dear Vladimir,

We are happy to have served as your home along the Magnificent Mile during your extended travels and we thank you for sharing this review. Our team loved having you here and takes great pride in knowing that you felt well taken care of during your stay. We invite you to settle in with us again anytime and hope to see you very soon.

Yours Sincerely,
Pete Demay
Hotel Manager

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Reviewed 10 July 2018

The staff was ready for every questions regarding the public transportation. There is so much to see and do in the area. Loved the lighthouse that were painted on the Magnificent Mile. Love the old buildings, the river, the Navy pier and the shopping all within walking distance. The hotel was great and the staff was friendly and had all the answers for restaurants and public transportation.

Date of stay: July 2018
Thank Carla G K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_247, General Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 12 July 2018

Dear Carla,

As you have discovered, our colleagues are masters of all things Chicago and we are delighted that our efforts helped you to explore our dynamic city with ease. We love that you found our location to be absolutely perfect for all of your local adventures along the Magnificent Mile and we invite you to settle in with us again anytime.

Yours Sincerely,
Pete Demay
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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