As others have mentioned, the reception can be a little tricky to find but, once there, the reception was excellent. We were recognized as Elite members and given a much appreciated room upgrade (a corner room overlooking the river). The service throughout the stay was also excellent. The room was large, clean, tidy and the beds were very comfortable. Good bathroom too.
City noise was fairly well suppressed but not completely blocked. About the only, problem we experienced was the incessant, very loud, rattling of the two air conditioning units. They had both seen better days and are in need of being replaced. Fortunately, the weather was mild enough for us to turn them off at night or I don't think I would have got much sleep. I wouldn't like to suffer that rattling in the height of a Chicago summer.
Other than that, we enjoyed our stay at the hotel. The location is great, with easy access to the river walk, the Loop, restaurants and Blue Chicago (great music). This will be our first choice hotel for Chicago visits in the future.More
- Free Wifi