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All reviews rooftop pool northwestern hospital great location full kitchen mag mile living room magnificent mile complimentary breakfast corner suite hear sirens evening reception the breakfast area navy pier michigan avenue would stay here again great room high floor
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Reviewed 23 June 2018

I thoroughly enjoyed my stay at Homewood Suites for a convention. Close to many restaurants and shopping. The king suite had lots of space, a living area and small kitchen, with a separate bedroom. The bed was very comfortable, and the room was surprisingly extremely quiet.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
semiraskrgic, Front Desk Supervisor at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile, responded to this reviewResponded 2 July 2018

Michelle J,

Thank you for your review. We are thrilled to hear that you enjoyed your stay! We are happy our location was convenient and your suite was spacious. We look forward to hosting you again during your next visit to Chicago!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

We had a bit of a problem when checking in but the individual on duty took care of it without issue. She could have made a big deal out of it but did not. Kudos..... The hotel was within walking distance of most of the 'tourist' attractions that interested me.

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank johneC630WQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
semiraskrgic, Front Desk Supervisor at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile, responded to this reviewResponded 2 July 2018

johneC630WQ,

Thank you for your review. We hope are thrilled to hear that you enjoyed your stay. We are delighted to hear that you had a great experience and we hope that you will join us again in the not too distant future!

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Reviewed 18 June 2018

Chicago Homewood suites was overall pretty good, however I experienced one rude employee. Please see previous comments. She was working the front desk Saturday and Sunday afternoon. She was not engaging and was curt during both of my encounters with her. Sorry I don’t remember her name, but I believe it was something like Tonya. The Hilton gold membership benefits at this hotel are two water? Really, totally unsatisfactory.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank tonygarrison71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
semiraskrgic, Front Desk Supervisor at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile, responded to this reviewResponded 20 June 2018

tonygarrison71,

Thank you for your review. We are saddened to hear that you encountered some not so normal encounters during your stay. We strive our very best to ensure our guest feel the warmth of home while visiting. We apologize if we failed you. We hope to make it up to you during a future visit.

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Reviewed 17 June 2018

Mostly helpful, responsive staff, clean rooms, great breakfast & dinner with wine & beer. Housekeeping is excellent & front desk staff, especially Lisa & Rachel, are very helpful. Digital keys available. Great location to walk all over magnificent mile, downtown, Lakeshore drive, etc .Parks near by for running or walking .

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Keena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
semiraskrgic, Front Desk Supervisor at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile, responded to this reviewResponded 20 June 2018

807keenad,

We appreciate your review. We are happy that you were able to take advantage of our complimentary meal offerings. We are happy that the staff made your stay a pleasurable experience. We hope to see you again in the not too distant future.

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Reviewed 12 June 2018

Overall it was too expensive for the money. Housekeeping never showed up. The ceiling in the bathroom above the shower was falling apart on my head. I reported this to their virtual concierge (text) service, and all they did was credit me 500 hilton points, which is not really worth much at all.

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank jacktlund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
semiraskrgic, Manager at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile, responded to this reviewResponded 13 June 2018

Dear jacktlund

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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