Here is an excerpt from a letter I had sent after my experience. Please be aware of what you are buying BEFORE you go:
As I was researching rooftops, I was aware that The Skybox on Sheffield did not have the views of the infield as stated on their website but didn’t realize there really was NO VIEW of the entire field! There is 1 view where you are able to see a little center and left fields, but that is only on the right side of the rooftop (as you are facing the scoreboard) and in the highest corner by the stairs where 1 person can stand. That is the ONLY view of the field which they put on their photo gallery. All of the other pictures on the website are of the food, sitting areas, and bar area, not of the playing field. Being from Kansas City and never been on a rooftop, from the pictures I couldn't get a feel of the prominence of the scoreboard. Other rooftops provided a 360 degree panoramic view, however, Skybox did not. They purposely leave those out with the scoreboard for, now, understandable reasons.
Again, I do realize that there is mention of the obstructed view, however, that could be said if you had trouble seeing any part of a field. Because we were relegated to sitting in the front row of the bleacher seats in the middle on the left side, we could only see the centerfielder when he was in position before the pitch. And that was it!! We literally saw 4 players the entire game, the center and left fielders of both teams.
That brings us to the reason we only had those seats as an option. The check in process took over 45 minutes to get in the door. I understand that these are unusual circumstances, however, sell outs are not out of the ordinary for Cubs games. The website notes doors open 1 hour before the game; however, it shouldn't take 45 minutes for 200 people to walk through the door. When we finally made it to the door, it was a matter of perhaps 15 seconds for the gentleman to find our names and check us off the list, no ID was shown (which would have explained the delay). And the fact there is only 1 person doing this doesn't quite make sense. It seems 2 people could be doing this job to make things go smoother and quicker.
In regards to the "elevated food" service they provide, I contend may be an overstatement. Again, I do not know what other rooftops provide, however, "elevated food" gives the impression of upscale offerings and in this day and age that is a pretty high standard with what even stadiums serve. The brats, in my mind, were oversized hotdogs and did not have the appearance nor taste of even a johnsonville brat. The hamburger patties were merely purchased in Costco type bundles. I asked for corn salad in the 4th inning-ish, and they were already out. I never did see popcorn but that could have been my oversight. They did hand out ice cream treats towards the end of the game that were ordinary grocery store purchases. The "elevated food" was again, an overstatement in my opinion.
I did reach out to them about the tvs prior to our visit because, once again, I did know there would be obstructed views (not NO view but obstructed) and wanted to see everything that was or did happen. The frustrating part is that the tv was on a 15 second delay. That delay became an actual distraction. The crowd and the other rooftops flanking Skybox would react well before we even knew what had happened.
Basically, it felt like we were in a bar next to the stadium and paid almost the same amount for those that could see the action first hand. I do know the location is great, but I believe that everything described on their website was extremely misleading. Again, there was an obstructed view and that was the main reason for the lower price ($200 less than another rooftop or Standing Room in the game), but NO view was not what I had in mind when I spent the money. $xxxx for average food, beer, pop (because my son is 14), and a view of a scoreboard was a business price gouging on unsuspecting out of towners! I was willing to give him a memory but seeing only the centerfielder is not the memory I was imagining.
Again, I do understand that they did provide a service and it was the World Series and costs do escalate (I live in KC and part of the Royals run the past 2 years). However, due to the information on their website and the price they were charging I felt the experience would be much different. I am not the type of person to complain of a slight difference of opinion but this is a different matter and felt mislead if not taken advantage of. I would say that there is a value for what we received and would agree to pay for 1 admission plus the tax. I would also contend that the 1 admission price is much more than a normal cost but the World Series is not the norm.
* Needless to say, nothing came of the complaint, nor the letter. They did say they would look into a 360 degree view of the rooftop to show the sight lines, however, that has not happened. They know the scoreboard is there but they don't want you to know. You will NOT be able to see the game...period.
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