This is a new hotel near ORD. Everything was brand new with a slight smell of renovation. The design of the lobby and the guest room was modern. Driving from/to ORD takes 15-20 min. There is hardly anything more than a few construction sites next to the hotel. There was not any noise from the airport or from the traffic (in fact there is no traffic), but I am not sure if it was specific to the day I stayed. The complimentary breakfast was above average.
The only reason this hotel is getting an Average instead of the Excellent rating is the front desk. Probably because this is a new hotel, my reservation information did not show up in my IHG account even though I booked through their website. I called IHG to confirm my reservation, who later forwarded me to the front desk. The lady did not sound quite patient over the phone (that was the first impression).
When we arrived, we noticed the lady had to walk into the office behind the front desk each time she checked in a guest. She first answered a phone call when we checked in (which is understandable), but to our surprise, she started to put her focus on her smartphone after the phone call. During the entire check-in process, she apparently cared more about her smartphone than us, and the process was much longer than any of my previous IHG experience.More
- Free Wifi
- Free Parking