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All reviews two bedroom suite front desk marriott brand waffles stayed here for a week small kitchen single sink reward points worked great breakfast items business trip exercise room housekeeping staff pleasant stay hot tub room was clean and comfortable breakfast room
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Reviewed 11 April 2018

I recently stayed here and when I checked in she couldn’t find my reservation so she couldn’t guarantee my rate even after I should her my confirmation so I didn’t get my rate! Then I opened the door to my room and the spell of dog urine was so bad I immediately called down which she couldn’t move me till the next day, I had to smell that all night so first thing that morning I went down and the manager apologized and said I should’ve never been in that room( I do own 2 dogs) and said she would discount me, well I was charged full price for the room and will never stay there again!

Stayed: April 2018, travelled with family
1  Thank Carrieo35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeffery g, General Manager at TownePlace Suites Pocatello, responded to this reviewResponded 13 April 2018

Hello Carrie! Having pet rooms is a great thing for us, we love owners and their dogs! After each pet stays we have a deep clean process that includes shampooing and hair removal. The room you were originally assigned to was shampooed a few days prior and had a little lingering odor. We did relocate you the next day to a different room, our AGM was apologetic and did her best to rectify the situation. Unfortunately a discount was never applied and I do apologize that we did not follow through with that. We have went in and applied a credit at this time. I am very sorry that your experience was not up to our standards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

We had come to Idaho for a family funeral. I found that front desk girl was not happy the but we all have bad days. The parking is a little bit tight but you can find parking. Rooms are really nice and shower was nice to. They had nice showers and the bed was nice and comfortable. Has got a small kitchen and big fridge and nice tv for a hotel. Was kind of nervous when I was coming here but overall it was a nice stay. I would say if I didn’t have a sad front desk girl I would say 5/5 but on this one I would say 4/5. Rooms are clean. There was a weird smell in the hotel but honestly I think it was some one cooking in the hotel and the smell travels. Has a nice indoor pool. It was very quiet and you cannot hear anything in the morning. Really nice place to stay and worth it. I would say stay here and you won’t be let down as long as the hotel keep up on thier on end. Overall great stay and very quiet and a peaceful place but I was on the 4th floor. Thank you for the great hotel and breakfast was amazing.

Stayed: April 2018, travelled with family
1  Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Several coworkers including myself are currently staying here for work and the staff is great. I have interacted with many different staff members and they have been so accommodating and helpful. I would recommend this hotel to anyone! My room is fabulous. Crystal the director of sales is so helpful!!!!!

Stayed: April 2018, travelled on business
1  Thank loaks197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2018

We booked several rooms in this hotel for family and friends that were in town to celebrate a 80th birthday. I also rented the conference room for a family gathering and dinner. During our entire stay the staff at the hotel went out of there way to ensure we had everything we needed. The rooms were clean and I loved that they all had larger fridges in them which made it nice for food prep. Thank you Marriot Team for making this a great weekend.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 537lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017

Our room was more like a very nice apartment than a hotel. When traveling with 3 kids and my parents it can be hard to find a good place for all of us to stay. We had a 2 room suite with a living room and a kitchenette, it was absolutely perfect.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sandy8636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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