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Warren W
Bend, Oregon

Clean but tired

Review of Trail Motel
3.0 of 5 bubblesReviewed 11 Oct 2024
Room was very clean but very tired. Old-style motel but the price was good for the room. Only complaint was hearing the people upstairs walking around. Located within walking distance of restaurants and market. All listed amenities worked well.
Date of stay: September 2024
Trip type: Travelled solo
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 28 July 2024

I was in a real big pinch when I booked this hotel last minute. I was fleeing from a really abusive situation at home with no where else to go, and the manager kindly let me regroup in a room while I got the funds together to pay for the room.

I went from having exceptional service to absolutely terrible service and I honestly don't think I could ever stay at this hotel again unless I absolutely have to. Granted, I wasn't the most conventional guest, but I did clean up after myself and tried to be as polite as possible until I snapped a fuse after being treated so unkindly.

Here are my complaints:

-My room did not have blinds on them. There were several men who would sit outside their rooms and stare into my room, as well as onlookers who stared in as they walked by. I felt like a zoo animal. I tried putting up sheets/towels but the walls were so gross I couldn't get the covers to stay up. I mentioned the blinds situation to the front desk staff but nothing was fixed.

-There were several guests at the hotel (I am assuming ones that are live-in) that gave me extremely creepy vibes. I don't know if people are screened before being able to stay at his establishment--I highly doubt it--but my dog was not a fan of these men, and that made me really really uncomfortable, considering my dog is only aggressive to people, especially men, who he can sense have done some really unkind things. Therefore, I think background checks should be necessary before having people live-in on the property. It only makes sense considering there are also children living on site. For the safety of the kids at least, please, please have some decency to protect them.

-The curbs are super high on both sides of the motel, and the paint is very faint. I almost fell of the curb several times, and had inquired at the front desk to see if something could be done to get those painted, (even going so-far to offer to paint the sides myself cause I had yellow paint with me) but my request was denied. There is a law-suit waiting to happen when and if someone falls off the curb and breaks their neck, god forbid that ever happens.

-There is only one maid for the whole motel and she works her booty off just to get treated like crap. She has been working at this motel for 20+ years and needs some help. I was looking for a job in the area and even offered to be on service for cleaning duties, but was told "no other housecleaners were needed". TJ deserves some help and someone needs to advocate for her and for the sake of the hotel guests.

-There are no ramps/elevators/escalators in the whole hotel, and only one wheelchair accessible room (from what I saw). I had essentially my whole life with me since I was moving across the state, and had zero help with my bags during my stay. I almost fell down the stairs several times trying to repack my car, and all I got in return were stares from the manager and other guests at the motel. Did anyone from the hotel offer to help me? No. Is that ok to treat customers like that? Never.

The beds in the rooms are suuuuuuuuuper old, the WIFI is terrible and only half the things in the room worked (no functional TV, leaky toliet, leaky shower, uncomfortable beds and uninviting decor. I cut myself on the side of one of the beds and was highly considering going to urgent care to get a tetanus shot cause I was concerned I may get tetanus. (conincidently, I got bit by a dog the week before and was already updated on my tetanus and other bacterial vaccines so that was not necessary). Some sort of padding or something needs to be placed on those beds because that is a safety hazard.
 
-I asked for a late check out and was denied my request. I had a lot of stuff to clean and a lot of stuff to pack up, and had explained that, but was still denied. That is uncalled for. Especially when I didn't even get help in packing my stuff up. I did snap and yell at the manager, but I was extremely dehydrated, it was hot as hell outside, I was frustrated, and no one was helping me. So yes, I do apologize for the one time I treated management poorly there, but all in all I was a cherub of a guest compared to some of the other people staying there. And I could go into what I think is going on at this hotel, but I will hold my tongue for now until I decide if I want to file a law suit or not.

From what seemed like a cute, refreshing haven in checking in, turned out to be an absolute nightmare. All I got out of my stay were stares and laughs it seems, and I wasn't the one laughing.

But honestly, who gets the last laugh in this situation?

A lot needs to be done at this place. And I hope things are fixed soon cause somebody is going to get hurt, whether it is from the unsafe physical conditions of the motel, or some of the unsavory guests that stay there.

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Sarah B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2024

My room was clean, updated, great sheets ( bring your favorite pillow). House cleaning as great - thank you!!! Yes there are residents - but of $60 - it's clamping compared to camping. I'll be back - hit Sams down the road for breakfast. Thank You Trail Motel.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank todd f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2023

The room I stayed in was in dire need of fresh air. Opening a window on the parking lot side resulted in wafts of cigarette ash and the smell of cigarette butts. Ashtrays were located in between every two rooms. Permanent residents of the motel frequently smoked outside their rooms. Smoke found its way into the room every time the door was opened. Unfortunately, one window on the side of the motel opposite the ash trays was broken and did not open. The bathroom window was small and did not help much with air flow. This motel is okay for smokers looking for a cheap room, but non-smokers will have to tolerate the nasty smell. The office attendant seemed uninterested in being there to welcome guests. The bed was fine, but the pillows were old and flat. Combining all four pillows equated to one pillow. The walls are thin enough that you can hear snoring from the neighbor's room. Highway noise was also evident, but to be expected. The walk into town from the motel is short and easy.

Room tip: Permanent residents who frequently smoke are near the office.
Date of stay: February 2023
    • Value
    • Cleanliness
    • Service
Thank thegoodword
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 February 2022 via mobile

It’s dirt cheap for a reason, it’s a dump. Slept in our ski cloths on top of the beds. Room on the 2nd floor, floors we saggy and squeaky with every step. Bathroom had mold imbedded in the seal around tub. Don’t bring the wife and kids, or girlfriend. Thought it would be a decent place to sleep and shower, didn’t do either. Couldn’t wait for daylight to get out.

Room tip: Silver Mt. And Lookout both great ski in the winter hike and Mt bike in the summer resorts. Lot of good places to eat and drink.
Date of stay: January 2022
Trip type: Travelled with family
Thank KailuaKona19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2020 via mobile

This hotel would be just fine if it was clean. The lobby had a Sam Elliott kind of guy working the front desk. Seemed nice, cordial, smoky smells. The room itself was a little dated and small, like an older Motel 6, ok...I paid $45 including tax. I expect nothing more. My issue is cleanliness. The coffee pot had been used, but they didnt clean it, shower had grime on the bottom & it was deep heavy grime, I took lysol wipes to common areas, and it was a 50/50 shot if it needed more than one. Bed was comfortable enough which surprised me as it looks underwhelming. For this cheap you can provide little to nothing, but cleaning is a must.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank SarahSandChristyL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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