I can not express the disappointment in this rental. From the moment we got to the property, it was found dirty. I can not say that any one cleaned the place prior to us arriving , as the dishes still had food and grease on them, not enough pots and pans, towel rack in master bath came out of wall,along with having to wash all the towels, bed sheets and blankets. Outside jacuzzi top was mild dewed, and filthy along with wrap around deck that was filled with spider webs on rocking chairs and Adirondack chairs. To top it off, we spent the first day cleaning. When reported to office the next morning,we were told we should have called the emergency number so that some one could have come out and clean. Really!!! Who wants a day of their vacation wasted with someone coming in and cleaning when it should have been done prior to arrival, as the cabin was paid in full a month in advance. Day 3 we had no power or water in the rental. as we sat in the dark we then decided to go to the office as the emergency number was a recording. when we arrived to the office we explained the no power, no water situation, we got the response from the owner of the cabin rentals that "we could pack and leave that night and get a refund". They did not even try to accommodate us with anything. So we packed and left immediately. After reporting it we were treated as if they did not want us there. This was a gift to my daughter that meant so much to me and my family. my family and i felt we were treated unfairly because were Hispanic.This is the first time we ever felt like that on any trip we have taken as, we have traveled through out the US. Hopefully no else will ever have to go through this horrific ordeal.at no point did they ever offer any other solution.there response was you can leave tonight. Great Business etiquette !!!!!
Warning to all who wish to rent from this company. Do Not
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|