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Terrible
1 review
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 2
West Palm Beach, Florida

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Mary Elle...
Columbus, Ohio
2 reviews
“Terrible!”
Reviewed 6 March 2018 for a stay in February 2018

Not as charming as it looks. Bugs along window where the bed was pushed up against wall. The bathroom door could not shut because the door was larger than the frame. Nice mattresses but cheap sheets and no mattress protector. Refrigerator shelving held together with duct tape. No ice trays. Doors dirty with finger prints. The tv had Roku which we could only watch 2 channels. Would have been nice to watch the news. Instructions to roku were not very good and we have roku at our home.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Mar 2018
Mary, after reading your review we are in shock, although we are new to this site, we have had great reviews and many happy guests for this location through other sites. Nonetheless, we are sorry to hear that you did not benefit from and enjoy your stay at our beautiful West Palm Beach location. We can assure you that there were no bugs in our unit. We know pests are prominent to the state of Florida, so we frequently have recurring pest control services, as a preventive measure, maintain all of our locations. In addition, we have a cleaning crew come in between each of our guest's stays. Our cleaning crew provides us with stamped photos of the interior condition of the location, before and after they service it, so we are sure the unit was spotless, and that there were no finger prints, when you arrived. As the property owner, who has physically been in the location many times, I can assure you that all the structural integrity of the home is well above the standards. All the doors work and close properly and there is no duct tape holding anything together. Lastly, we are happy to provide a TV to our guests that has many features including Roku.

If you had contacted us about these issues during your stay, we would have been happy to help. As our other reviews mention, we are very helpful and accommodating to our guests throughout the booking process and their stay, so we wish you would have given us a chance to correct your doubts at that time. Please give us another chance to make things right by booking again with us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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