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Reviews (1 003)
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All reviewsparking garagesectional sofawithin walking distancemile radiusheart of downtownclematis streetwest palmhot tubfree breakfastliving areamini fridgeoatmealroom was spaciousfree shuttlehot breakfastconvenient locationbusiness trip
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Reviewed 3 weeks ago

Made a reservation for me and the wife for a convention. Reserved a king bed months in advanced and when I get there, the kid at the counter is typing in the computer tells ne they dont have a king bed room.. that all they have is queen beds. I mean is ok. My brother had reserved at the same place, same time I did. He got there a few hours later than me and they gave him a king bed room... they lied to me by tdlling me they where sold out!

  • Stayed: June 2018, travelled as a couple
    • Value
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Review collected in partnership with Hyatt Hotels
Thank frodr026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidG_AGM, Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 3 weeks ago

Thank you for being our guest and sharing in your Hyatt Place experience. We appreciate the opportunity your feedback presents and would like to thank you for your patience. We were grateful to have had the opportunity to discuss this challenge as well during your check out and for your gracious demeanor in allowing us the opportunity to return the value lost. We wish you our best in all your travels and hope to be of thoughtful service again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great place to stay near all in WPB. The staff was friendly and very professional It was very clean and the breakfast had quality and variety. I reccomend this hotel to anyone visiting West Palm Beach.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank Walfrido R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidG_AGM, Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 3 weeks ago

Thank you for being our guest and sharing in your Hyatt Place experience. We appreciate your acknowledgement and recommendation and will share your review with our team. We wish you our very best in all your travels and look forward to your next visit to our city of West Palm Beach. .

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Reviewed 4 weeks ago

This was our first stay and a Hyatt and it was wonderful! That was a result of both Duy Tran and Melvin! Their customer service was outstanding! They made us feel very welcomed! They gave great recommendations of restaurants! Duy makes great lattes and Melvin makes great drinks at the bar! They both worked a ton of hours and their attitudes never waivered! Please give them both high fives and a raise :-)

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank elizabethwY4533KW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidG_AGM, Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 4 weeks ago

Thank you for being our guest and sharing in your Hyatt Place experience. Duy and Melvin are a true representation of our company's culture and we are very grateful to have both of them on our Hyatt Place team. We will certainly be celebrating your compliments with them and with our entire team. We look forward to your next visit and wish you all the best in all your travels.

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A TripAdvisor Member
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Reviewed 4 weeks ago

Excellent condition of room. We had 2 queens and full size sectional couch. Room also had a small refrigerator. Everything worked, no issues. Friendly staff. Good breakfast buffet each morning. Only downside is $20/day for parking.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidG_AGM, Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 4 weeks ago

Thank you for being our guest and sharing in your Hyatt Place experience. We appreciate you for choosing us as your destination of choice and for allowing us the opportunity to be of thoughtful service during your stay. We wish you our very best in all your travels and look forward to your next visit.

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Reviewed 16 June 2018

Only stayed here one night but it was more pleasant than the place I stayed at for 6 nights in the Bahamas (Island Seas Resort - stay away!). The room was big and very clean. Checked at 11am and was able to switch from a 1 king bed to 2 queen beds. Lots of towels and space and the shower was amazing. Free shuttle took us to the beach, Taco Bell :), and the airport. Also an ATM and a Starbucks in the lobby.

No pharmacy in the area but that was the only con. The shuttle takes you anywhere within 2 miles. Definitely recommend if you are in WPB.

  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidG_AGM, Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 4 weeks ago

Thank you for being our guest and sharing in your Hyatt Place experience. Better than an Island Seas Resort... Wow! your sentiments are humblings and the accolade will certainly be celebrated by our team. We hope to be of kind service again in the future and hope to be of service again very soon. Our best to you always in all your travels.

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