I would love to give this restaurant a 5 star rating. This is my second time visiting this establishment and the food, from the rolls to the entrees, is excellent. The service, and my daughter who has dined at least 3 times at Masa agrees, is glacially slow.
We arrived at 5:00 p.m. on a Thursday night. The restaurant was about 25% full. The waiter took our order for appetizers. About 20 min later he returned to take our order for entrees. 45 min after we ordered the appetizers, they finally delivered them to our table.
During this time, no one refilled our water glasses. After the waiter took our order, he disappeared. Finally, a lady (the manager?) appeared with our food.
They forgot my husband’s Tom Yum, but the lady went back to the kitchen and five min later it was delivered to our table.
We will return to this restaurant again because we LOVE the food. Please work on the service end.
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