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Review of Redfish Retreat

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Average
2 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 3 Bathrooms, Sleeps 8
Santa Rosa Beach, Florida

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

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A TripAdvisor Member
1 review
“Guest”
Reviewed 9 November 2016 for a stay in July 2016

We arrived to find all the bedding inside and out covered in animal hair. Housekeeping was done for the day so the rental office agreed to bring us clean sheets which we had to change ourselves. The carpets were filthy, we could not take our shoes off. The freezer did not work and after 2 days of misdiagnosis we finally said forget it we will live without a freezer. We wanted to enjoy our vacation not wait around for repair people.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Dec 2016
Dear Guest,

Dear Guest,

Thank you for the feedback regarding your stay at Redfish Retreat. At ResortQuest By Wyndham Vacation Rentals, we rely on our customer’s comments to see how they rate their overall vacation experience, whether it pertains to service, accommodations, or both. Then we use those suggestions to assist us in improving overall customer satisfaction.

I truly apologize the condition of the home was not up to either of our standards and I sincerely hoped the credit of $515 would have been perceived as substantial compensation. Please know we appreciate your feedback and all issues pertaining to your stay have been resolved. The owner of Redfish Retreat has a lovely property and is extremely conscientious; because of their diligence with this property, a brand new refrigerator/freezer has already been purchased.

In closing, please know how much we value your patronage and if you decide to stay at Redfish Retreat again, contact me directly so I can ensure you get a 10% discount. We really do care and thank you for again for choosing to vacation with us!

Sincerely,

Cyndy Thomas
Operations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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No pets
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