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All reviews ice maker room was clean deck area belgian waffles parking lot mini fridge and microwave red train fountain of youth nice hotel hotel is located hot tub two nights convenient location close to downtown king bed st shuttle
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Reviewed 27 June 2018

The room was comfortable. The walk to St. George Street was fairly reasonable. The breakfast was more than cereal and mini-muffins. Our one issue was the fluorescent light outside the room by which the room was lit all night.

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank revdavewoohoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded 28 June 2018

Thank you so much for taking a few moments to provide us with some helpful feedback, we truly love hearing from our valued guests. We're happy to see that you enjoyed our comfortable rooms and tasty breakfast. We're sorry that the light outside your room was an issue for you; we'll speak with our staff to address that concern right away. We appreciate the chance to serve you and hope you'll come back for another visit.

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Reviewed 26 June 2018

The Ponce was adequately clean and a decent value, because it's not in the center of the action. The bathroom was really pretty and functional. The rest of the room was a bit dated. no carpet in the hotel room and a personal ice maker.

Room Tip: make sure you ask for a non-smoking room if you want one.
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank cyndyy2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded 27 June 2018

Dear Cyndy,
We thank you for taking the time to leave us with your feedback, and we welcome the opportunity to learn how we might improve our services. We always strive to ensure that our online presence matches the reality of our facilities, and we apologize that you found otherwise. However, we are glad to know that you found your room to be clean and appreciated our nice bathroom. Once again, thank you for sharing your feedback, and we hope to be able to host you again in the future and show you the full value that you expect.

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Reviewed 26 June 2018

My husband is handicapped so we ordered a room which would accommodate us and our daughter who is in her late 40's We come to St. Augustine frequently but to us Christmas is special. What happened to us was horrid. The beds squeaked; the wires were coming through the padding. In the middle of the night I tried to sleep in a chair; my daughter yet couldn't sleep. The next morning neither my daughter nor I could walk from the back pain we incurred. We cut our day short and left for home. This was a horrible experience and I have never been in such pain.

Room Tip: Ask about the age of the beds. The beds we had were surely from the 50's with springs
  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank kashafly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded 27 June 2018

Guest comfort is the top priority at our property, and we are so sorry you and your family had such a tough time experiencing quality rest during your stay. We always strive to accommodate our valued guests with comfortable beds and hope to have a chance to improve your perception of our offerings in the future.

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Reviewed 25 June 2018

We stayed during Fathers Day weekend 2018 and it was amazing. From the simple check in to our wonderful, clean, modest sized room we were happy from the start. We even had an ice maker inside the room! Then our stay only got better from that point on. In the mornings we had a traditional breakfast that was complimentary and included many items including fresh made waffles, eggs, sausage, bagels and great coffee. Debra was an incredible hostess because of her genuine kindness not only to us but others in the hotel as well. She made our trip extra special and we are so glad we met her. Then we met Joel and he was very helpful at the front desk answering all of our questions and cheerfully getting us shampoo. We actually got to meet the manager Renee and she was equally as delightful by joining us in the lobby during breakfast by helping us plan our day and shared in our perfect experience at the Ponce Hotel. We observed a hostess named Dawn helping her fellow team members in a cheerful manner. As we were checking out of the room, we saw the housekeeper Nancy cleaning the room next to ours and she happily answered several questions for us as we told her we were leaving. She wished us a safe trip and invited us back again someday. Another person that was helpful was a host named David H., he held the door for me when my arms were full. Overall everyone was very kind and we would recommend this hotel to anyone looking to stay very close to the attractions and landmarks in the heart of St. Augustine, Florida. The owners should be very proud of the staff and The Ponce Hotel! We cannot wait to visit again!

Room Tip: 2 sides: Main Road or Train Tracks. A train passes by ( You do get used to it easily) Or Ponce De Leon Blvd has attractions.
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank dorothyraymundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded 26 June 2018

Dear Dorothy,
What a truly wonderful review to read! We feel incredibly lucky to come to work with such a genuinely nice and hardworking group of individuals, and we couldn't be happier than to hear that you appreciated their diligence so much. Our team takes great pride in their work, and we are so thrilled to know that it shows. We will definitely be sharing your kind words with our entire team. In addition, we are glad that you found our rooms to be clean and comfortable, and appreciated our breakfast options. Thank you very much for sharing your feedback, and we can't wait to have the pleasure of hosting you again in the future!

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Reviewed 24 June 2018

Joe, Renee and the staff were great in fulfilling our needs for our family reunion. Rooms were spacious and showers were large. My family appreciated that. Our only issue was that there wasn't iron and boards in every room.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at The Ponce St. Augustine Hotel, responded to this reviewResponded 26 June 2018

Dear Debra,
We're honored that we had the chance to host you during your family reunion, thanks for taking the time to let us know about your positive experience. We're happy to see that you enjoyed our spacious rooms and helpful service. We're sorry that we failed to offer irons in every room but hope that everything still worked out just fine. We're grateful for your business and would love to have you back for your next exciting occasion.

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