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Average
2 reviews
Sparkling Pools
Gulf View Pool
Gulf View Hot Tub
Children's Splash Area
Beach Access Point
Outdoor Grilling Area
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Panama City Beach, Florida

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
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English first
nickwass2...
Atlanta, Georgia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Filthy, nasty dirty place.”
Reviewed 11 April 2017 for a stay in April 2017
4
people found this review helpful

We stayed at unit #1402. This is a privately owned condo, that was falsely sold sold to us as a 3 bedroom, 5 beds unit when it actually is 2 bedroom, 4 beds unit. We have stayed at The Sunrise Condominiums at least 5 times and we know the difference between 2 and 3 bedroom unit in this building. Not only this unit was falsely advertised by Expedia, it also had tons of hidden miscellaneous fees totaling 80% of the lodging. On top of that, when we arrived we were surprised by the cleanliness of this unit - dust all over, pizza leftovers in the fridge, broken dishwasher, broken ice-maker, no Wi-Fi internet connection. All this was addressed to Expedia at our arrival but Expedia did nothing but asking us to call Panhandle Getaways. After more than 5h on the phone, Panhandle Getaways offered us a refund if we leave - at 8pm, with a reservation booked 10 days in advance, in a crowded resorts with no room available... Since we were left with no other option, we stayed in this disgusting condo and 2 days after, our son got a stomach virus due to the cleanliness of this place. The unit has not been renovated probably since it was build. See the attached pictures. I am sorry I cant attached more - max 5 allowed. I will never recommend this unit and anything offered by Panhandle gateways, even if it's sold by Expedia. This was a false advertising with hidden fees and charges and no one did anything to fix it. No one ever explained to us what were those made up fees for either.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2016 for a stay in August 2016

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
6 Nov 2016
Hello Lorie,

Thank you for the input! Without this we are unable to excel in our customer experience! Please keep in mind that work going on for the building is scheduled through the HOA's onsite. Although they do try to give advance notice of the these things emergencies do happen. You can always inquiry as to if there is scheduled work going on during your stay dates. If that information is available to us then of course we do not mind relaying the any details we have.
We would like to welcome you back anytime and please feel free to inquire about building maintenance.

Thanks again,
Panhandle Getaways Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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