Love the room! No complaints there. Perfect size. It was very nice and clean, exactly what you see in pictures. The pools were nice and the place was clean. No long wait times for elevators either! My problems arose with the lack of customer service. We had to check in at Tidewater, which was 15-20 minutes away. There was so much confusion seeing as they were busy and we were told to got to three different places to get wristbands/parking place. I hate there isn't a check in at the hotel, I feel that would solve more problems. They were heavily understaffed. If they can work out the kinks, I would definitely recommend this place as a family friendly affordable condo.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
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We booked our trip a few days before we would be there, so we specifically searched for condos we could "book now". We booked the trip, gave our credit card info and everything - only to find an email the following day stating that they don't do reservations within 72 hours of the stay date. Would have been nice to know up front. That was a huge bummer, because we thought we had a place to go. Place looks nice from the listing though.