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Colony Hotel
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Reviews (532)
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All reviewsroyal roompolo loungemotown nightworth avenuecarleton varneypalm beach stylebell staffcharming hotelbeautiful poolrecent stayhome away from homelocation is greatrooms are smallshort walk to the beachimpeccable servicepool area isoff season
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9 - 14 of 532 reviews
Reviewed 3 weeks ago

The staff is lovely and well trained which is a real plus in today's world. The hotel (building) , due to age, is not very soundproof. Noise from room next to us was very loud (and went on very late). There is no real cure for this - it goes back to the original construction of the hotel. We had a similar problem when we stayed there a number of years ago.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta W, Director of Sales at Colony Hotel, responded to this reviewResponded 2 weeks ago

Donald, thank you so much for taking the time to share your experience.
Our building does have some spots louder than others, please let us know for your next stay, and we will select one of the most quiet locations for you.
Look forward to seeing you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Gracious service.and staff. Excellent food and entertainment. Just steps away from Worth Avenue and also the ocean. Check-in time is 4 PM, which seems late, but the valets will secure your luggage while you enjoy lunch by the pool.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mischo2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta W, Director of Sales at Colony Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your review of The Colony. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

This is a classy property in a great location off of Worth Avenue in Palm Beach. We did experience two service flaws during our stay March 9th and 10th. I would like to commend Michael, our waiter in the Polo Lounge for Motown night, for his friendliness and great service as we enjoyed dinner and drinks with our friends. The issues we encountered were as follows. A room service order for one poached egg and toast took an hour and two phone calls to follow up. The order arrived without the toast so our server had to return a second time. When we were ready to check out it took 30 minutes for a bellman- again needing follow up calls. These are easily corrected with proper training and should not happen in a hotel of this quality.

Room Tip: The junior suite we stayed in had two bathrooms and plenty of space- nice layout.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 112janetl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta W, Director of Sales at Colony Hotel, responded to this reviewResponded 16 March 2018

Thank you so much for sharing your observations with us.
I will make sure that Michael gets a copy of this review, and also share with our managers, so we can address the two opportunities outlined above.
We look forward to having you as our guest again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

Truly a first class hotel, very clean, excellent meeting room, The banquet food was excellent. There service was tremendous. Nice room with a quiet ac machine. Comfortable bed. Close to the beach and nice shops in the area. Truly recommended.

Room Tip: all rooms are nice and quiet
  • Stayed: February 2018, travelled on business
    • Location
    • Service
Thank rm18899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta W, Director of Sales at Colony Hotel, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to give us your feedback, I am glad to hear that you enjoyed your stay with us. We pride ourselves on having the best Catering staff in Palm Beach. We hope that your travels will bring you to Palm Beach soon, look forward to seeing you again at The Colony.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

Great location and wonderful weather. The Colony staff went out of their way to insure everything was smooth for our business purposes. The rooms have a unique feel that you cant get anywhere else. Would definitely go back

  • Stayed: February 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marta W, Director of Sales at Colony Hotel, responded to this reviewResponded 4 weeks ago

G B, thank you for your feedback about our hotel! We take pride on catering to our guests needs the best way we can. Looking forward to seeing you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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