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“Great food & music, but inefficient ordering process”
Review of Sofrito Latin Cafe

Sofrito Latin Cafe
Ranked #59 of 4 158 Restaurants in Orlando
Certificate of Excellence
Price range: US$3 - US$15
Description: Orlando's new Latin America Culinary experience. Located minutes from Disney, Sofrito offers flavors, dishes and drinks from several Latin American countries.
Restaurant details
Description: Orlando's new Latin America Culinary experience. Located minutes from Disney, Sofrito offers flavors, dishes and drinks from several Latin American countries.
Reviewed 28 June 2018 via mobile

We came here after having an unsuccessful attempt to have cheap seafood.

This place has a modern interior and creative menu presentation. It has a broad collection of Latin cuisine. On the menu customers can easily understand dishes since they come with optimal descriptions.

We ordered pandebono, ham croquettes, mini papas rellena, roast pork, churrasco and shredded beef. All three of us agreed their dishes were flavorful and cooked appropriately.

The only drawback was their ordering process. I fully understood the concept of fast food style, but without knowing how to pronounce their dishes, it significantly slowed down the process. If possible, they should adopt the method of pencil & paper, so customers can preselect their meal choices (including side dishes) and hand in the order sheet at the cashier. Thus, any language barrier or misunderstanding can be minimized.

If we are back to this area, we will visit this place again.

1  Thank yipaoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Guest Relations Manager at Sofrito Latin Cafe, responded to this reviewResponded 2 July 2018

Thank you for sharing your experience with us, yipaoc! We're happy to hear your party enjoyed our food and atmosphere. We love knowing that you all had an opportunity to try a variety of our offerings. We also appreciate your feedback regarding our ordering process. We're always looking for ways to improve our customers' experience and have made sure to share your thoughts with our management team. Thank you for choosing us during your time in the area! We'll be happy to have you back anytime!

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Reviewed 28 June 2018 via mobile

I’ve been going here since they opened a few years ago and went back every time I was in Orlando. They serve a wide array of Latin dishes, but my favorite is hands down the cachapas. I usually have some guava juice with it, but they also have a nice selection of wines and beers. The owner always makes sure that we are well taken care of. They also have some family games if you wanna play while there. Now that I live in Orlando I will be a regular there.

Thank flawal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Guest Relations Manager at Sofrito Latin Cafe, responded to this reviewResponded 2 July 2018

flawal, thank you for leaving us a 5-star review! We appreciate your kind words about our food and drink variety. Our Cachapa is a favorite of ours too! At Sofrito, we want everyone to feel at home, so we're glad to know you'll be able to dine with us more often now. Welcome to Orlando. We hope to see you again soon!

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Reviewed 27 June 2018 via mobile

Very informal, you order at the counter and are served at your table. A number sign directs server to where you are seated. Not a large menu, but it includes staple items from different countries. Lomito Saltado from Peru and Churrasco from Argentina were the two we sampled. Other dishes are from Cuba, Venezuela, Colombia and others. Our dishes were tasty and well prepared, and were served promptly (4pm). The staff was helpful, friendly and well informed. Would return if I was in the area but wouldn't make a special trip. This restaurant appears to be associated to the El Patron Mexican restaurant.

Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Guest Relations Manager at Sofrito Latin Cafe, responded to this reviewResponded 2 July 2018

Carlos, thank you for sharing your experience with us! It's great to hear you enjoyed our food and service. We love that you recognized our passion for sharing different culinary staples from Latin America. We're glad you had a chance to try our Lomo Saltado and Churrasco. At Sofrito, our goal is to always provide a great experience. If there's anything we could have done to better your visit, we'd love to know. Feel free to message us with any thoughts or feedback. For your next visit, we'd love to know what you think of our Breakfast. It's served daily from 7-11AM, and also has a variety of Latin favorites. Hope to see you again soon!

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Reviewed 25 June 2018 via mobile

Food is delicious and this is coming from a Puerto Rican who cooks authentic Puerto Rican food and is very picky. The flavors are from all Latin communities.. Venezuelan...Argentinian... Puerto Rican...etc. Didn’t give it 5 stars because of the wait but it deserves nothing less than that. We waited almost 45 mins for our food but I was with good company so didn’t mind it. It looks like they were short staffed so it happens people just need to have patience. Just keep this in mind when going.

We had 3 dishes which included Roast Pork with 3 sides and a salad each. Total of $28...not bad at all.

Thank Ymvaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Guest Relations Manager at Sofrito Latin Cafe, responded to this reviewResponded 27 June 2018

Ymvaz, thank you for leaving us a review! It's great to hear that your party enjoyed their experience at our restaurant. At Sofrito, we love sharing our passion for authentic Latin cuisine, so we love knowing that you thought our food was delicious. Regarding your wait times, we appreciate your patience as well sharing your feedback with us. We understand that part of delivering a great experience is efficiency, so we're sorry we took longer with your order. We always want to know how we can improve our customers' experience, so we've made sure to share this with our head chef so that they are aware. Ultimately, we're happy you enjoyed our meals and felt that they were fairly priced. Thank you for visiting our restaurant and taking the time to share your experience! We'll be happy to have you back anytime!

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Reviewed 24 June 2018

My family and I were on vacation and were definitely in the mood for some great Latin food. This place definitely delivered. The food was nicely prepared, very tasty, and arrived hot to our table. The churrascos were great! My daughter greatly enjoyed the camrones al ajillo. It was definitely worth the trip. The meals were reasonably priced and the deserts were awesome. The only reason I did nott give this restaurant 5 stars was because of the service. There only appeared to be two waiters. This was our first visit here and there was a line so I waited patiently to be seated only to find out it was a seat yourself restaurant. You go to the hostess/cashier when you are ready to order. A sign at the entrance stating "seat yourself and place your order when ready" would have been helpful and could have saved us at least 10 minutes. Additionally, I thought the water in a glass bottle with plastic cups was both neat and tacky. The waiter never told us we needed to get our own refills. They never came back to ask if the meal was okay, which wasn't a big deal because the food was great. Lastly, we had to ask for the silverware, apparently we needed to get those when we placed our order. Again, this place has a great vibe and awesome food, but they could make this place so much better by improving the customer service.

Thank miguelrD1557RM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel A, Guest Relations Manager at Sofrito Latin Cafe, responded to this reviewResponded 27 June 2018

miguelrD1557RM, thank you for sharing your experience with us! We're happy to know you and your family loved their meals. We also appreciate your feedback regarding our process and service. We use our customers' thoughts in order to keep improving our experience. You're right in saying that we should have communicated things like our process, silverware, and water refills. We understand why this was frustrating and are truly sorry. We've made sure to share your feedback with our management team so that they are aware. Ultimately, we're glad we made your trip to our restaurant worth it and would be happy to have you back anytime. Thank you for leaving us a review! We hope to see you again soon!

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