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“Don't bother!”

Orchid Court Lounge & Sushi Bar
Ranked #711 of 4 216 Restaurants in Orlando
Certificate of Excellence
Restaurant details
Reviewed 28 June 2018

For a week we stayed at a Universal Loews hotel and enjoyed numerous dining experiences.We were looking forward to having a relaxing sushi dinner at the Orchid Sushi Bar but it was anything but relaxing.

The name implies a small intimate setting - not so. The space is huge, the sushi bar is small, and they lack the staff to serve the amount of people that arrive expecting to be served. There is a nice view overlooking the pool and the casual seating is pleasant but the service is horrible. We ordered drinks, water, and appetizers when we arrived and while our drinks came within 10 minutes, the water had to be requested again and again. Our waiter constantly came over to inform us that the chefs were preparing our apps and they would be out shortly. We decided to order dinner at that point since apps were due any minute.

One hour later, no appetizers, no dinner and no indication that the sushi chefs had ever started our order. We paid for lackluster drinks and left.

Sitting there for an hour we observed a table nearby that had not one but two servers busily bringing them everything they desired and then some. It was clear that they all knew each other and were getting preferential treatment. There's nothing wrong with extra special care for regulars or special guests, but not at the expense of other diners especially when the restaurant is so crowded and diners orders are ignored. The manager was oblivious. She rotated around a small amount of familiar tables never coming to check on us or anyone behind our area. We also saw 4 groups of people leave before we did without being served.

With the volume of diners present that evening it's clear that this sushi bar should have double the sushi chefs and a manager that is aware and educated in customer service and restaurant management. Obviously we cannot comment on the food, but if I had to base it on everything else I would assume it would be subpar.

    • Value
    • Service
Thank snowvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 79 reviews

Reviewed 21 June 2018

I had been waiting to eat at this restaurant for a while. The food was incredible! The sushi was fresh and delicious! They ran out of wine, which I thought was weird but it still was good!

    • Value
    • Service
    • Food
Thank heathersA4022EU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

Orchid Court Lounge has been a spot for locals and hotel guests staying at Royal Pacific for years. This sushi bar is located in the lobby. Food is amazing and staff is friendly and tentative. Some of their classic rolls are spider roll, mexican roll, volcano roll and my personal favorite, spicy tuna! Cocktails are great for pairing (Resort prices) if you’re in Orlando and looking for a great sushi bar where the locals eat then Orchid Court Lounge is your place!

Thank Orlandovips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018

The view over looking the pool was lovely and the sushi was very good. The California fool and the tempora shrimp fool were a great snack, in the late afternoon.

Thank Irishprces13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018

As an Orlando local I was pleasantly suprised with the quality of the Sushi at the Orchid Court. We do not go out of our way to eat here but definitey enjoy the quality of the food and the service while staying at the Royal Pacific. We took advantage of their happy hour specials and it was a nice relaxing evening at an excellent value.

Thank kaizenkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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