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Reviewed 28 June 2018 via mobile

Just returned from a 14 night stay. Family of 5, 3 bed firework few apartment.
On arriving to the hotel the staff were very accomadating. We were given a room on a high floor (which was beautiful) but my husbands fear of heights could not cope with this. The Reception were fantastic and spent a considerable amount of time finding us an alternative room. They managed to locate another room on a lower floor which again was amazing. The main bedroom had a jacuzzi bath, shower, walk in wardrobe and toilet .
Bedroom 2, large double bed. Bedroom 3 2 large single beds. Tv in each room.All beds were really comfortable. All very spacious.
Kitchen was well equiped, dishwasher, microwave etc.
Sofa bed in lounge, not used but looked very comfy and clean.
The boys loved the pool area. Although on our last day whilst waiting for our transfer the pool had to be closed and cleaned 3 times due to guests using it as a toilet!!! This is not a reflection on the hotel! It was dealt with each time, just hope the pool guy is paid enough to deal with this!!!

Location was great if you have a car, 10 mins to Disney and 15 to Universal. Walmart, Publix etc 2 mins away. Outlets walking distance.
Always found a parking space on return each evening.
The hotel does run a shuttle to the parks but as we did not use this I cant comment.

I would recomend this hotel and if budget allows would love to return.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank nickygunn79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 29 June 2018

Hello Nicky,
Thank you so much for your great review! We are so glad you had such an amazing stay and that you enjoyed our suites and location. We are especially pleased you found our staff accommodating and that we were able to assist with an alternate room on a lower floor. Thank you so much for the recommendation and we hope to be able to welcome you back in the future!

Sincerely,
Laura - Guest Care Coordinator

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Reviewed 26 June 2018 via mobile

It was a great celebration in our 2 bedroom suite with a nice, large living room and full size kitchen and a spectacular fireworks view from our extended balcony on the 14th floor. Check in was very smoothe and everyone was so nice. The only thing that didn’t work was the washer and dryer-dryer wouldn’t dry the clothes and that you had to pay extra for housekeeping which we didn’t need for the 3 nights. What was fantastic was free parking!! The pool had a very large pirate ship with a very fun slide for kids and adults. The hot tub was the right temperature and much needed. It was a fun filled family celebration.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank momfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 27 June 2018

Hello,
Thank you for your review! We are so pleased to know your family had a great, fun filled stay with us and that you enjoyed your suite and fireworks view. We are so sorry to hear of the issue during your stay and apologize for the inconvenience. We have relayed your comments to management for correction and to insure this is not an issue for future guests. Thank you for your feedback! It was our honor to be part of Liz's Birthday celebrations and we sincerely hope you will choose to stay with us again!

Sincerely,
Laura - Guest Care Coordinator

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Reviewed 25 June 2018

Great location close to shopping and dinning. Minutes from Disney Springs and close to Disney World and Universal. Nice suites with full kitchen very clean. Onsite dinning and convenient store with arcade.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank munirsaleh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 26 June 2018

Hello Munir,
Thank you for your great review! We are so glad you enjoyed our suites, location, and amenities and we hope you will choose to stay with us again on your next visit to Orlando!

Sincerely,
Laura - Guest Care Coordinator

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Reviewed 25 June 2018

The location was good for disney and there were plenty of shopping and restaurants nearby, but we were disappointed with the standard of the room, the furniture was dated and drawers were hard to open and close and the carpets were dirty. The areas round the pools were crowded and there wasn't a lot of space. We've stayed at a few resorts like this in Orlando and this was the worst.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank BigTonyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 26 June 2018

Hello Tony,
Thank you for your review. We are glad you enjoyed our location and the abundance of nearby shopping and restaurants but sorry to see you were disappointed in your room. We have shared your comments with our management team fir review and correction and we hope you sill stay with us again in the future so that we may provide you with an improved experience.

Sincerely,
Laura - Guest Care Coordinator

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Reviewed 25 June 2018 via mobile

We stay here goo 2 weeks in June.
After a mix up on reception with our booing we were upgraded to the presidential suit on the top floor! Well what can I say except WOW WOW WOW!!! Was amazing so very spacious and everything we needed and more. There were 7 kids( oldest 10, you get 3) and 5 adults and we had more than enough room.
Cannot express enough how please we all were. I would highly recommend this hotel.
Nice and close to Disney and ample shopping on the comply. My family and I would not hesitate returning here on our next visit. Definitely recommend.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank Swiftybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 25 June 2018

Hello,
Thank you for your fantastic review. We are sorry there was a mix-up with your booking but very please we were able to assist with an upgrade for your family. We are so glad everyone enjoyed their stay and thank you for the recommendation! We truly hope to have the opportunity to welcome you back again.

Sincerely,
Laura - Guest Care Coordinator

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