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Reviews (7 530)
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Reviewed 2 April 2018

No parks, no water parks, just R&R for us and we absolutely enjoyed it. Lakes, wildlife, pool, bars, food, you don't even have to leave. But if you do, access to 535 is awesome, never had a traffic issue once we were there. Hurricanes just before the entrance is an awesome relaxing restaurant.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassshu07, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 3 April 2018

Many thanks for taking the time to write and share your wonderful experience surrounding your vacation at the lovely Sheraton Vistana Resort for great relaxation and rejuvenation.

We are delighted to learn that you enjoyed and appreciated the amenities and accommodation and service.

It is our pleasure to serve you and hope to welcome you back for years to come. Your comments and observations are appreciated.

At the Sheraton Vistana Resort, our goal is to ensure our guests and owners feel special, safe and comfortable.

Thank you again for this Gift of Feedback, we are pleased to see that you enjoyed your stay. We hope to welcome you back soon.
Sincerely
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Location, location, location.... great accessibility to Disney, grocery shopping and highway... the resort itself was fantastic for a lazy family pool day... we enjoyed four of the pool and great poolside food services... great place for kids...

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
2  Thank carnat55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassshu07, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 3 April 2018

Many thanks for taking the time to write and share your wonderful experience surrounding your vacation at the lovely Sheraton Vistana Resort.

We are delighted to learn that you enjoyed and appreciated the amenities and accommodation and our amazing, sparkling pools.

It is our pleasure to serve you and hope to welcome you back for years to come. Your comments and observations are appreciated.

At the Sheraton Vistana Resort, our goal is to ensure our guests and owners feel special, safe and comfortable.

Thank you again for this Gift of Feedback on this special, fabulous location.
Sincerely
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Great property and great people. Antonio took great care of us at check in and took care of our every need. He was even able to slide us into an upgrade! Those bigger guest beds are really going to be great for a couple visits from friends in the area! Still checking out the resort, but the unit is absolutely gorgeous and large to sleep 8.

Stayed: April 2018, travelled with family
1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassshu07, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 3 April 2018

Many thanks for taking the time to share and extend such wonderful comments surrounding your recent visit to the Sheraton Vistana Resort.

We thank you also for sharing your views, recommendations and feedback with Trip Advisor. At the Sheraton Vistana Resort, our goal is to ensure our guests feel special, safe and comfortable. We are delighted to hear about our caring, kind and friendly Team Member, Antonio who was helpful and thoughtful and how he made the difference! He is always going above and beyond to ensure our guests feel special and safe.

We thank you for your kind Gift of Feedback and your appreciation for the accommodation, amenities and service. Your praises were already shared with the Management Team, who will extend this accolade to him.

Best Wishes, as we look forward to host you again.
Dassie

Resort Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

We used our RCI points for our spring break stay at the Sheraton Vistana. We stayed in a 2-bedroom unit in the Springs section. This was by far one of the nicest units we have experienced in our 15 years with RCI.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank kmw1dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassshu07, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 3 April 2018

Many thanks for taking the time to write and share your wonderful experience surrounding your vacation at the lovely Sheraton Vistana Resort.

We are delighted to learn that you enjoyed and appreciated the amenities and accommodation in the Springs Section.

It is our pleasure to serve you and hope to welcome you back for years to come. Your comments and observations are appreciated.

At the Sheraton Vistana Resort, our goal is to ensure our guests and owners feel special, safe and comfortable.

Thank you again for this Gift of Feedback
Sincerely
Dassie Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

April 1, 2018

When we arrived we received a very nice welcome from the friendly staff at the V.I.P. check - Ginger was great. She worked it out so our son was right next to us in a 2 bedroom unit.

We stayed in a One Bedroom Premium villa in the Cascades. It was totally remodeled, very clean and was a wonderful “home away from home”.

The staff here is really great. If you need something all you have to do is call and ask them for extra items...awesome service. If you are not in the unit – no problem the items will be in the unit when you return.

Please note: Since this is a timeshare, and not a hotel, you do not have maid service every day. They come in once a week based on your check-in day just to provide clean towels, toilet paper, paper towels and to empty the trash.

The Villa's are large, clean and well equipped. You'll find fine furnishings and every amenity you'd expect in a vacation home to help you relax and enjoy your time on vacation.

Master bedroom with king bed and whirlpool tub and an LCD flatpanel. Livingroom comes with a with queen sofa bed, and two chairs - Entertainment center, LCD flatpanel TV and Bose® 3•2•1® audio system. Dining area that will accommodate seating for six. Breakfast bar with seating for two.
Fully equipped kitchen includes granite countertops, range/oven, microwave/hood combination, refrigerator with icemaker, dishwasher, coffee maker, toaster...

Location is great for the times you want to skip a relaxing vacation and do Disney. This vacation was our granddaughter's 1st trip to Disney and it worked great - had pool time in the morning before the park or in the afternoon after the parks. It is so close to all the parks not only Disney but Sea World and Universal too.

I highly recommend staying here.

I'd recommend this hotel to others for:
Airport proximity, Family fun, Local attractions, Local food, Outdoor activities, Relaxation, Restaurants, Shopping, Sitting poolside

Room Tip: If you want to be close to the Cascades pool try to get into building 15, 16, 17
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
11  Thank kam45impala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dassshu07, Guest Relations Manager at Sheraton Vistana Resort Villas- Lake Buena Vista, responded to this reviewResponded 2 April 2018

Your amazing comments and accolades for "Granddaughters first trip" were already escalated to the Management Team, who will share the valuable accolades.

Many thanks for taking the time to write and express your feelings and experience during your recent vacation at the Sheraton Vistana Resort.

We are delighted to learn that our Cascades accommodation, amenities and service from our caring and thoughtful Team Members met your expectations. We appreciate your views and impressions for the amazing accommodation, amenities and our service to you.

We look forward to welcome you again. Thank you for the Gift of Feedback.
Sincerely
Dassie
Resort Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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