****** AVOID ******
Hands down, the WORST customer service I have ever received. We went to gator land on Monday, and upon arrival we booked the buggy experience. We realised it was very expensive but thought we'd try it anyway expecting it to be good value for money. We enjoyed looking at most of the alligators but were EXTREMELY saddened to see the size of the animal enclosures for some of the crocs and all the other animals. The raccoon enclosure is an absolutely disgusting size and the poor raccoon looks incredibly pitiful and sorry for itself. The size of it is really appalling. As for the pantha/cougars enclosure was down right laughable. The enclosure are cruely small and I was actually shocked to my actual core. It's disgusting. Then I was shocked even further when we saw the alligator Chester. The sign reads that he is in a secluded enclosure due to the fact he doesn't get on with the other crocodiles! THIS DOES NOT MEAN HE DOES NOT DESERVE AN ENCLOSURE BIG ENOUGH FOR HIM TO SWIM IN. He can't swim. He can stay in about 3 places and the fact that a GATOR attraction would think it is acceptable is disgusting. THESE ANIMALS MAKE YOUR MONEY. Treat them with the respect they deserve. Now that's out of the way. On to the service... our buggy experience was cancelled due to weather which was completely understandable. We got a rain check on this, and were told that if we rung up on the day we wished to come back the 7 of us could book on another buggy together WHICH WE DID. We rung at 10am and got booked on a buggy to get to gator land and to be told "no one said you called" And we were accussed of being LIARS. They soon ate their words when we showed them our phone call history. The woman that came over to speak to us about it all (lotta I think - I asked someone what she was called when we exited the park) was DISGUTINGLY RUDE - I am outraged at her whole manor and she SHOULD NOT work in customer service. I asked to speak to a manager as she was still saying we couldn't go on the buggy. She then said she was the supervisor and again I said I wanted to speak to a manager. Upon this request this woman seemed to really quickly manage to sort us out a buggy. I said I still wanted to speak to the manager and she said the manager would be in a meeting all day (what a load of old s***)
The only good bit was the buggy bit. TJ is hot and really nice and funny.
BUT PLEASE AVOID
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